Forum Discussion

az99's avatar
az99
Explorer
Oct 05, 2017

DISH Locals No Information

Every time I switch locals we lose all our guide info for at least 3 days. Only on the locals. I have called DISH CS several times but they are no help. The lack of guide info will not let Prime Time record.
It is a Hopper 3. Tried rehit,shut down for 1 hour etc. Only thing that seems to work is doing a reset but that loses all your settings and favorite channel lists.

Any suggestions would be appreciated.
  • DutchmenSport's avatar
    DutchmenSport
    Explorer
    Oct 05, 2017
    Not the suggestion you may want to hear, but here goes anyway!...

    Cancel DishTV and go back to your antenna "over the air" which is FREE! You're paying too much money for something that is nothing but constantly frustrating! Not to mention, the same old "stuff" over and over and over again. Why pay for all those stinking commercials when you can get them free "over the air"???? :S
  • 1995brave's avatar
    1995brave
    Nomad
    Oct 05, 2017
    DutchmenSport wrote:
    Not the suggestion you may want to hear, but here goes anyway!...

    Cancel DishTV and go back to your antenna "over the air" which is FREE! You're paying too much money for something that is nothing but constantly frustrating! Not to mention, the same old "stuff" over and over and over again. Why pay for all those stinking commercials when you can get them free "over the air"???? :S


    X2
    Anyways you are out camping, why are you inside watching TV, get out and enjoy nature before there is nothing left.
  • rk911's avatar
    rk911
    Explorer
    Oct 05, 2017
    az99 wrote:
    Every time I switch locals we lose all our guide info for at least 3 days. Only on the locals. I have called DISH CS several times but they are no help. The lack of guide info will not let Prime Time record.
    It is a Hopper 3. Tried rehit,shut down for 1 hour etc. Only thing that seems to work is doing a reset but that loses all your settings and favorite channel lists.

    Any suggestions would be appreciated.

    we have a different receiver...a vip 422k but we also have to reload the guide after changing locals. i could simply wait for DISH to do that but that could take hours so i just reboot the receiver by pulling the card, pressing the reset button or simply pulling the power cord for 15-seconds.
  • az99's avatar
    az99
    Explorer
    Oct 05, 2017
    Reboot and reset does not work on the Hopper3.

    Thanx for all the suggestions for cancelling DISH but you would have to convince my wife of that. :) And most of the areas we go have no or minimal OTA reception.
  • Mortimer_Brewst's avatar
    Mortimer_Brewst
    Explorer II
    Oct 05, 2017
    You could use the TV Guide app to tide you over until it’s working again. It can be set for local OTA channels as well as Dish channels.
  • newman_fulltime's avatar
    newman_fulltime
    Explorer II
    Oct 05, 2017
    i just got rid of my dish bought a 20.00 ant from walmart i get 29 channels and i use hulu for 7.00 watch all month dont even use a gb on my phone plan that i tether to
  • bob_nestor's avatar
    bob_nestor
    Explorer III
    Oct 05, 2017
    Have you tried going into the guide and scrolling right to something that's 3 or 4 hours into the future? On my Dish receiver when I don't have program guide info doing this always brings up a pop-up that says something like "the guide needs to be downloaded" and gives me a chance to do that.
  • az99's avatar
    az99
    Explorer
    Oct 05, 2017
    bob_nestor wrote:
    Have you tried going into the guide and scrolling right to something that's 3 or 4 hours into the future? On my Dish receiver when I don't have program guide info doing this always brings up a pop-up that says something like "the guide needs to be downloaded" and gives me a chance to do that.
    I have no information after 1/2 hour. I believe DISH has screwed up their latest software. I never had this problem until recently.
    I had to do the Restore to Factory settings to get the guide to update. I now have the guide data.
  • Dutch_12078's avatar
    Dutch_12078
    Explorer II
    Oct 05, 2017
    az99 wrote:
    I have no information after 1/2 hour. I believe DISH has screwed up their latest software. I never had this problem until recently.
    I had to do the Restore to Factory settings to get the guide to update. I now have the guide data.

    Have you tried the instructions on the Dish "Troubleshooting" page for the no EPG info problem?

    "No Guide Information"
  • az99's avatar
    az99
    Explorer
    Oct 07, 2017
    Dutch_12078 wrote:
    az99 wrote:
    I have no information after 1/2 hour. I believe DISH has screwed up their latest software. I never had this problem until recently.
    I had to do the Restore to Factory settings to get the guide to update. I now have the guide data.

    Have you tried the instructions on the Dish "Troubleshooting" page for the no EPG info problem?

    "No Guide Information"
    Thanx but that was tried also. It is only the locals that get No Information. Cllaed DISH CS again got to Level 2 tech support. They were stumped also. Said it may be a software issue. Had to do restore function which takes 1/2 hr. Then they come right on.

About RV Must Haves

Have a product you cannot live without? Share it with the community!8,793 PostsLatest Activity: Aug 22, 2023