Marcus Lemonis -- Take Control and Clean Up Your Mess
Marcus,
You and your "Team" are a pathetic example of how customer service should be handled.
I placed an order with your company almost two months ago and after spending 39 minutes on hold just now, I was told by your employee, Shana Hutton, that my order is still pending and no request has been made by your company to the distributor to ship what I have paid for -- freight and product costs. You stole my money and I want it back.
Last week I spoke with one of your esteemed Rapid Response Team people, Mark, who promised me that my refund was in the works, but I just found out that isn't true. Now, Ms. Hutton tells me, she has initiated my refund and I should see it in 7-10 working days. Do you really need my money that much longer? Where the hell is my money?
Marcus, get off your lazy ass and do something about this.
Thank you,
Bruce
You and your "Team" are a pathetic example of how customer service should be handled.
I placed an order with your company almost two months ago and after spending 39 minutes on hold just now, I was told by your employee, Shana Hutton, that my order is still pending and no request has been made by your company to the distributor to ship what I have paid for -- freight and product costs. You stole my money and I want it back.
Last week I spoke with one of your esteemed Rapid Response Team people, Mark, who promised me that my refund was in the works, but I just found out that isn't true. Now, Ms. Hutton tells me, she has initiated my refund and I should see it in 7-10 working days. Do you really need my money that much longer? Where the hell is my money?
Marcus, get off your lazy ass and do something about this.
Thank you,
Bruce
