McD's app and kiosk
All these people standing in line to order who don't use their phones or the kiosk. Cultural change is slow.
Forum Discussion
NMDriver2 wrote:Yeah, if you don't have to wait behind 8 other people, ones who don't know what they want, have huge orders, and don't have their money ready.
Much quicker to say 2 Cheeseburgers to the counter person than to navigate the kiosk/app menu..
It takes time to figure out the kiosk..and the app.. which is always true with new things. People avoid that.
