Any guarantee or warranty is only as good as the company that stands behind it. Sad to hear that RM is like that. Thanks for the info, I wont be buying anything from them.
1 other thing- when a company stops honoring what they promised in long term service, it may be a clue that they are in financial trouble. I have seen this twice where the company went bankrupt within a year.
oh, and whatever you and I think a word means after the fact, the warranty/guarantee is a legal enforceable document and the words therein mean whatever the legal/common usage of the time is. It DOES NOT mean product lifetime unless it says product lifetime. You don't get to add words after the fact.
(and no im not suggesting this is worth pursuing in court like come crankster is going to post)