STILL needing help with order---Now resolved

Ok, my order has been filled. My thanks to the Care Team in getting this resolved.

OK, I have a new update for anyone interested.

My thanks to the Good Sams Care Team in helping me with this. I received MOST of my order today.
It is missing one item that I declined to wait on. Also I am still waiting
for my credit on the missing item.

The BBB in Illinois where corporate is shows them with a B-, high for my experience with them.

Golden Gibby-

The refunds can take some time depending on how it was processed. I will look into this for you and write you a private message as soon as I have any information. Thank you

Elizabeth

OK here is the latest update. I have received 2 voice mails giving me information including a new order number. Also a call back number so I can return the call at my convenience and in the message I was told I would be getting a refund.

At this point
1. I have NOT received any refund.
2. When I try to check on my order on the CW website I can find no info with given order number.
3. The return phone number I was given just gives me a recorded message.

I am contesting the charge with my credit card company.

Elizabeth,
Thanks. We finally got through to someone and canceled our order.
At least I think it was cancelled. We received not confirmation and the order status is still in process.

Hello PaulHenk,

My sincere apologies for the trouble you have experienced. If you could please send us a private message with your order information I would like to help. Thank you

Elizabeth
Marcus Rapid Response Team

I joined this forum after reading about the issues with CW shipping orders and lack of communication.We placed an order for some chairs.
and have had no communication from them at all. My card was charged the next morning after I ordered.
I've been on hold three separate times today, each time for over 30 minutes.
I clicked they're "Chat" button and got a message in my email that I'm placed in a Que. If I needed immediate assistance call...... this number was different than the 888 on the website. I still spent 20 minutes on that call before I gave up. I think the BBB and the Attorney General will be my next calls. I don't see way of canceling my order online either.

Golden Gibby,

I was able to locate your order. I have sent you a PM and voice mail with details.

Thank you,

Mark
Marcus' Rapid Response Team

Still needing help