Forum Discussion
jrs1871
Apr 22, 2019Explorer
After 30 years with Direct, we switched to Dish this month. We had been getting the notices for quite some time about them dropping SD programming so we knew we would have to change soon. But when we got home from Texas (5 month there) we called to shut off our receiver in Texas, turn on our receiver in Kansas and change local channels back to KS. We have been doing that since 2008 so it wasn's something new.
The tech said no can do, you have to have a second account. I said let me talk to a manager; same response. They couldn't believe we had been doing that since 2008. Told them to just drop the TX receiver and turn on KS. Turned on the KS receiver and we got local channels but were told we had to switch to HD in the next two weeks. OK, ordered the switch over to HD but they couldn't get out for 2 1/2 weeks. The tech assured us we would have local channels through the switch over. Next morning, no local channels. Called them again and were told they couldn't give us local channels since we didn't have HD. Now all this was about 6 hours on the phone.
I called Dish and they were there the next day. Also we could have the receiver in TX and in RV on a pay as you use it deal. And Dish is cheaper than what we were paying Direct. When I called Direct to cancel, I was told we actually had until August until we had to make the switch. Make up your dang mind.
Now all that being said, I do not like Dish programming. If it wasn't for the infomercial channels, music and old shows, there isn't much there. I am trying to keep an open mind and tell myself I just have to get used to it. We shall see.
The tech said no can do, you have to have a second account. I said let me talk to a manager; same response. They couldn't believe we had been doing that since 2008. Told them to just drop the TX receiver and turn on KS. Turned on the KS receiver and we got local channels but were told we had to switch to HD in the next two weeks. OK, ordered the switch over to HD but they couldn't get out for 2 1/2 weeks. The tech assured us we would have local channels through the switch over. Next morning, no local channels. Called them again and were told they couldn't give us local channels since we didn't have HD. Now all this was about 6 hours on the phone.
I called Dish and they were there the next day. Also we could have the receiver in TX and in RV on a pay as you use it deal. And Dish is cheaper than what we were paying Direct. When I called Direct to cancel, I was told we actually had until August until we had to make the switch. Make up your dang mind.
Now all that being said, I do not like Dish programming. If it wasn't for the infomercial channels, music and old shows, there isn't much there. I am trying to keep an open mind and tell myself I just have to get used to it. We shall see.
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