Forum Discussion

edatlanta's avatar
edatlanta
Explorer
Mar 01, 2016

Warning to All Android Phone Users

Google just implemented a new security measure within the past couple of months.

Make sure you know your Google User ID and Password.

If you have to perform a reset of your phone for any reason and don't know your Google info to initialize it after the reset you are screwed. You will have to go to google.com and work through their system to reset your password and when you enter this new password into your reset phone Google takes a phone reset and password reset to mean the phone has been stolen and they lock the phone completely for 72 hours. It can not be released by anybody including your phone carrier.

This just happened to me and I had to go to my carrier and buy a cheapo phone which was activated on my account to get me through the 72 hour period.

When I say "locked down" I'm not kidding.
  • sch911's avatar
    sch911
    Explorer
    Mar 01, 2016
    I'm confused. Every Android device I've owned has required a Google password when reset. And if you do forget your password (some people do), the process to reset your Google password online is straightforward.
  • fj12ryder's avatar
    fj12ryder
    Explorer III
    Mar 01, 2016
    K Charles wrote:
    Why would anyone forget their password?
    Seriously? :)
  • Rbertalotto's avatar
    Rbertalotto
    Explorer
    Mar 01, 2016
    On an Apple phone if you input the wrong code even once it locks up the phone for 5 minutes...Next wrong code it locks it up for 55 minutes.....next wrong code it locks it up for 27,567,345 minutes!!!

    If you didn't load everything to the Cloud....When you do a reset, it wipes out everything on your phone and you have to start over...All photos, all music, all emails, all contacts
  • Dutch_12078's avatar
    Dutch_12078
    Explorer II
    Mar 01, 2016
    RoyB wrote:
    Is this the GMAIL user name and password?

    Yes, as long as it's the same Google account you used to set up the phone. Some of us have multiple accounts...
  • jorbill2or's avatar
    jorbill2or
    Explorer II
    Mar 01, 2016
    Rbertalotto wrote:
    On an Apple phone if you input the wrong code even once it locks up the phone for 5 minutes...Next wrong code it locks it up for 55 minutes.....next wrong code it locks it up for 27,567,345 minutes!!!

    If you didn't load everything to the Cloud....When you do a reset, it wipes out everything on your phone and you have to start over...All photos, all music, all emails, all contacts


    Doesn't have to be on the cloud, loading it in itunes (Backing it up to the computer) also works as it always has. Obviously there has to be a backup somewhere.. you can pick one or both. Not sure about the lock code on reset but I don't think so..
  • sch911's avatar
    sch911
    Explorer
    Mar 01, 2016
    Rbertalotto wrote:
    On an Apple phone if you input the wrong code even once it locks up the phone for 5 minutes...Next wrong code it locks it up for 55 minutes.....next wrong code it locks it up for 27,567,345 minutes!!!

    If you didn't load everything to the Cloud....When you do a reset, it wipes out everything on your phone and you have to start over...All photos, all music, all emails, all contacts


    I currently have an iPhone 6S Plus. This information is not correct! There is no delay when I fat finger my unlock code. I can enter another code immediately.....
  • arush19's avatar
    arush19
    Explorer
    Mar 01, 2016
    RoyB wrote:
    Is this the GMAIL user name and password?


    Yes. This is your Gmail user name and password that you used to set up your phone.
  • BB_TX's avatar
    BB_TX
    Nomad
    Mar 01, 2016
    sch911 wrote:
    Rbertalotto wrote:
    On an Apple phone if you input the wrong code even once it locks up the phone for 5 minutes...Next wrong code it locks it up for 55 minutes.....next wrong code it locks it up for 27,567,345 minutes!!!

    If you didn't load everything to the Cloud....When you do a reset, it wipes out everything on your phone and you have to start over...All photos, all music, all emails, all contacts


    I currently have an iPhone 6S Plus. This information is not correct! There is no delay when I fat finger my unlock code. I can enter another code immediately.....

    Agree. Never any delay on my iPhone 6 or previous iPhone 4 when I accidentally put in a wrong code.

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