Alternatives to Coachnet?

We have only had to call Coachnet twice in the 3 years we've had a complimentary card given to us on 3 TTs we bought new. Both times the help and service was terrible. All they want to do is send you to the nearest service center, even if they are not an RV service center. If it's a long weekend and nobody is available, they can't do a thing. Had something that needed repairing on the Easter weekend and they said they could not help and that we had to go back to our dealer (being the closest KZ dealer) because our TT is still under warranty. Dealer was closed over the holidays of course, plus they would want you to take the TT into their shop.

Not sure what the point of having Coachnet is if they can't help when you really need it.

I've heard positive reports about Good Sam. Is there anyone else? Does Good Sam send an RV tech. out to you or do they sometimes direct you to a service as well?