Camping World online...........Seriously?
I generally limit my CW purchases to stopping in one of their stores, while traveling. This is almost always done to replace something RV related that's broken, and needs to be replaced immediately.
While renewing my Good Sam membership, I noticed an offer for essentially getting a second year for free, as the two year plan came with a $25 gift certificate. Since I needed new sewer hoses, I took this option. When the certificate arrived, I went online and bought a hose kit. Not factoring the certificate, the kit plus shipping was 7% more expensive that ordering it from Amazon Prime. Not a huge deal, less than four bucks in the end. The amazing part is that it took ELEVEN days to arrive. Four days after placing the order, they sent an email that it was shipped. (great job there, BTW, no rush, when others get product out the door in minutes to hours, I'm sure that most of a week is totally fine, eh?) Seven days later it arrived. If I were to place the same order with Amazon at this moment, it would not only be cheaper, Amazon will have it on my porch by 6 PM tomorrow!
It might be time for Marcus to give some thought to finding whoever is in charge of the online sales mess, ask them to change out of their parachute pants, turn their cassette Walkman off, and head out into the world. Maybe find some of those "hipster, millenial" folks with those shiny little computers in their hands, and ask a few questions. Things have changed a bit in the last few decades, and having an online presence that performs like it's 1999 is a great way to alienate customers. I can say for sure that I'll never waste time ordering anything else from the online CW store.
To put this in perspective, I can remember being a kid, FORTY years ago, and calling the west coast from PA. I would order bike parts from a black and white newsprint catalog, and hand the phone to my dad, so he could put it on his credit card. Six or seven days later, the parts would be at the front door. Almost half a century later and CW can't do better than eleven days? Amazon and others are doing deliveries in hours in some markets and testing nearly instant drone delivery. CW is apparently longing for the 1940s, and testing various mules and horses to fine tune their delivery system.
While renewing my Good Sam membership, I noticed an offer for essentially getting a second year for free, as the two year plan came with a $25 gift certificate. Since I needed new sewer hoses, I took this option. When the certificate arrived, I went online and bought a hose kit. Not factoring the certificate, the kit plus shipping was 7% more expensive that ordering it from Amazon Prime. Not a huge deal, less than four bucks in the end. The amazing part is that it took ELEVEN days to arrive. Four days after placing the order, they sent an email that it was shipped. (great job there, BTW, no rush, when others get product out the door in minutes to hours, I'm sure that most of a week is totally fine, eh?) Seven days later it arrived. If I were to place the same order with Amazon at this moment, it would not only be cheaper, Amazon will have it on my porch by 6 PM tomorrow!
It might be time for Marcus to give some thought to finding whoever is in charge of the online sales mess, ask them to change out of their parachute pants, turn their cassette Walkman off, and head out into the world. Maybe find some of those "hipster, millenial" folks with those shiny little computers in their hands, and ask a few questions. Things have changed a bit in the last few decades, and having an online presence that performs like it's 1999 is a great way to alienate customers. I can say for sure that I'll never waste time ordering anything else from the online CW store.
To put this in perspective, I can remember being a kid, FORTY years ago, and calling the west coast from PA. I would order bike parts from a black and white newsprint catalog, and hand the phone to my dad, so he could put it on his credit card. Six or seven days later, the parts would be at the front door. Almost half a century later and CW can't do better than eleven days? Amazon and others are doing deliveries in hours in some markets and testing nearly instant drone delivery. CW is apparently longing for the 1940s, and testing various mules and horses to fine tune their delivery system.
