Camping World RV Service:Good or Bad?

After our experience with the having service done at Camping World,
http://www.rv.net/forum/index.cfm/fuseaction/thread/tid/25840459.cfm

I wouldn't let them change a brake light on my RV.

CW in Buffalo and Rochester we've dealt with, and both have been fine.

I can honestly say that I've NEVER had anything better than a poor experience with Camping World. The last one, Nashville (does anyone else see a pattern with the Nashville location?) was, by far, the worst. That was the location that made me an EX-camping world presidents club member, and EX-customer as well. Don't know what their problem is.....don't care. I just know I'm through with CW.

Stay away from Camping World Syracuse. While the quality of the work was OK, prepare for a lot of frustration. We dropped our rig off in Oct 2012 for minor repair of front cap where I damaged it and for some warranty repairs/corrections - adjust rear slides, repair fascia under bed, replace defective CO monitor, and correctly label the sewer tank handles - they were reversed. First problems - issue with insurance company. They tried for weeks to contact - took one call from me after they made me aware of their difficulties. The cap repair work was completed in Feb. Called in early March expecting to be able to pick it up. Nope the warranty work was only half done. Explained again to service rep what was to be done. Sorry - to busy, maybe later next week. Stopped in mid March to check on. Took an hour getting the rig moved and trying to get slides out to verify repair. Nope - only partially done. Showed service rep what was left. Couldn't do it that day (Saturday), maybe later next week. Picked it up next Saturday. Get it home - they had used my power adapter and was still at Camping World. Called - if you would like to come back, we'll try to find it! Ahhh - no - I'm 1.5 hrs away. OK we'll mail you one. Never showed up - Not the money for the adapter - we bought one - the whole experience was lousy!

I bought a new toy hauler from CW of FT. Meyers in January. I negotiated having slide covers installed in the deal. The day before delivery they called and asked about color. The next day when I got there they were not installed as they claimed they had to order hardware and would come to the campground we were staying at to install. Two weeks later I called on status and they told me it hadn't come in yet because it takes 7 to 10 days. A week later I called again. Had to make several calls because the service advisor would not return calls. Had to get my salesman involved. After many promises finally got installed in March. Had an issue with the 6 point leveler system when I first set the unit up. Auto level did not make the unit level. I called CW Service and they told me to call the manufacturer because they really did not know that much about them. When I picked the unit up, orientation was terrible. The guy doing it did not know much about the unit and didn't cover many items. We were on our own. When I hooked up to leave it squatted out my suspension so the next day I went back to see about having air bags installed. They didn't have them in stock and said they would have to order them. I told them to do so. I followed up a week later and they said "oh, we didn't know you wanted them, we will order them now. We will call when they come in." I called a week later to inquire about status and they had no record of me ordering but said they had some in and made an appointment to install. They scheduled me for 1st thing in AM since I would be waiting. They said I would be first in line that day. I got there when they opened. They told several others to come in at the same time. They told me it would be a two hour job and they would page me when it was done. Three hours later I checked and it wasn't done. Same thing at 4hours later and they said it would be another hour. A half hour later I went out for a smoke and saw my truck setting in the parking lot. The service advisor went to lunch and they don't have a process in place for the other service advisors to cover. They just let you sit. Over all I would say CW of Ft. Meyers could use some customer service training.

The few times I've used the nearest CW in Rogers, MN I've had good service.

I've had bad service several times - twice in St Augustine and twice in Texas. Although once in Texas (different CW) I got great service in an emergency. But any time I post bad service (which outnumbers the good buy four to one) , it's gets deleted. SO, I don't post details anymore. I don't go to CW for service anymore, ever. But, this one will get deleted too, and will leave only the positive posts. That's why the rating is so high about CW service, only the positive posts stay here.

My thoughts, mostly bad service is poor staff training. Maybe that's changed since Marcus took over, but I'm unwilling to test that theory. And even if better training comes in play, takes a looooooong time to train that many. Not like 'speak' and overnight the poor training disappears - takes much longer, and needs consistency in staff learning and management oversight.

Don't know how long this post will last... but, ya know, you asked.

I don't think that I have ever had any problems with bad service at a CW store, especially the service I have gotten at the Tacoma store with a couple of warranty problems. Last year I had to have an A/C shroud replaced on my Tradewinds that had blown off somewhere on our trip down to Oceanside. We discovered it when the water came in during a rainstorm there. I called Vista CW and asked if they had a shroud and if they could install it and was told to bring it right in. I got there,the tech wheeled their tall platform in place,cleaned up the parts that were still there and got the new one installed right now.After he was finished,he told me that he had taped off the wires for the solar panel that had been on top of the shroud when it left and would have replaced it for me if they had had one like it in stock, if I had wanted it.
That's what I call service.

I have had good experience with the Las Vegas CW

i have had mostly good experience with them. i would hate to lose them as the alternative of smaller shops or waiting for shipments from online orders is not satisfactory as if i need it i want it now.