Camping World Visits 4 stores in 3 states

lanerd wrote:

obgraham wrote:
So what you all are saying, is CW varies -- just like every other chain enterprise.

Recently similar chain experiences: WalMart, Best Western, Applebees, Chilis, Safeway, SubWay, Delta/United/Alaska/American/AirCanada/Lufthansa. Etc ad infinitum!

Exactly. There is just no way that ANY large retailer can promise absolute perfect customer service. I can go into any of the above mentioned stores and find one or more employees that have some sort of negative attitude.

Camping World customer service is dependent upon the individual store's Manager to train, supervise, and insure that all his/her's employees provide good customer service. It is the manager's of these stores, that do not provide good customer service, that need to be replaced. I suspect that writing to the CW CEO "may" help if enough negative reports are received on a particular manager.

I can truthfully say that in the many, many times I have visited a CW store, I have never received poor customer service nor have I encountered an employee that did not provide me with prompt and courteous attention. If ever I do, I will immediately ask to see the manager and report that person. If the manager does not act upon my complaint, I will write to the CEO.

Just my thoughts on the subject..

Ron

While you are both right to a point, many chains do get customer service right and consistently over large numbers of stores. But the number of stores don't matter really, if you can do it right in one store it can be done in a thousand. Good customer service and the right attitude on the part of employees depends on training, Management and supervision. To use an overused term it is "corporate culture".
Of course no company will be perfect but the good ones track their mistakes and successes and train and make changes accordingly. This is where I think GSE/CW falls on it's face. It is too dependent on the local manager to set the tone.