Contacting Forest River

colliehauler wrote:
I ordered a new set of wheel well fenders for a used 2005 Wildwood I bought. I did not have any trouble.

Well, what does that tell you? You were BUYING something. SPENDING MONEY.

I had several issues that lead to the recall to there Indiana manufacturing facilities eleven months After I took delivery of a Georgetown two years ago. My experience is that if anything more than cosmetic work is required, the dealer, may have the capability to repair and back charge but the contractual responsibility is clearly back to Forrest river. Read your bill of sale. I would certainly verify that forest river has agreed to do the fix and has developed a repair plan. The odds of forest river having been contacted should be considered questionable. Ask the dealer for their contact. Call customer service forest river and ask for followup on your unit including serial number.
I found the FROG, forest river users group to be be an excellent source of info directly to your model. Sign up for free and you will be able to ask many questions and get user tested answers regards the technical issues
Forest River took the list that the dealer said they could not manage, asked me for a list of any additional deficiencies I might have, and did a third list of inspection items they found while checking the RV. At their expense it was transported to Ia and back. My only expense was the time and miles put on the unit. They were very cordial and I did not ask for anything that was not their responsibility.
Followup is important, I would call once a week to stay in touch with the progress

pops

This is the reason I contacted Adventurer before we ever bought our TC. It was a test of sorts. They were extremely responsive and helpful. I also have an e-mail trail on numerous questions, just in case they ever tried to say "we never said that...".

ependydad wrote:
Firstly, you don't want to contact "Forest River", you want to contact Flagstaff. You wouldn't contact Ford for an issue with a Kia or Jaguar.

Secondly, this link has been floating around for a bit:
https://dealers.forestriverinc.com/Download/ContactInformation.pdf

Thirdly, I've had nothing but good communication with my Palomino/Sabre factory reps (sales first and now warranty).

Especially a Jag since Ford doesn't own them any more.

ependydad wrote:
Firstly, you don't want to contact "Forest River", you want to contact Flagstaff. You wouldn't contact Ford for an issue with a Kia or Jaguar.

Flagstaff is a part of Forest River. It would be like contacting GM for a Chevrolet problem---probably not an unlikely situation.

Ford used to own Jaguar. Kia isn't related to Ford. Your analogy doesn't really work here.

I called FR yesterday and the rep answered the phone. I sent him a follow-up email last evening and expect a response today.

ependydad wrote:
Firstly, you don't want to contact "Forest River", you want to contact Flagstaff. You wouldn't contact Ford for an issue with a Kia or Jaguar.

Secondly, this link has been floating around for a bit:
https://dealers.forestriverinc.com/Download/ContactInformation.pdf

Thirdly, I've had nothing but good communication with my Palomino/Sabre factory reps (sales first and now warranty).

I can confirm Kevin Caudill for Coachmen. This is the gentleman that worked with me for my RV's warranty items.

Apex
Kevin Caudill
kcaudill@forestriverinc.com
(574)825-8432

Firstly, you don't want to contact "Forest River", you want to contact Flagstaff. You wouldn't contact Ford for an issue with a Kia or Jaguar.

Secondly, this link has been floating around for a bit:
https://dealers.forestriverinc.com/Download/ContactInformation.pdf

Thirdly, I've had nothing but good communication with my Palomino/Sabre factory reps (sales first and now warranty).

I have contacted FR a couple of times and never had issues getting through. Always answered my questions. Good luck.

My dealer was being uncooperative about some warranty repairs on my Catalina,so I called Forrest River. I spoke with a real person on the phone. He gave me his email address and we got everything sorted out in a prompt manner. FR treated me much better than my own dealer.