customer service problem from dealer and manufacturer

Have you determined if the problem is the dealer or the manufacturer? Could be the dealer is just as frustrated as you if he is waiting for parts, authorization or whatever.

NEnative wrote:
No, it isn't Stones, but if our issues are not resolved shortly come to the Oaks RV show and look for the couple wearing the "sandwich boards" and it'll tell you what dealer it is! At this point I hesitate to mention the dealer by name. But my patience is running thin.

I hope it does not get to that for your sake..... Good luck resolving your issues , I hope I do not see sandwich boards at Oaks..!
Joe

I had a really defective Starcraft back in 2004. I asked for a face to face meeting with the owner of my selling dealer. I politely yet very firmly stated my issues and what resolution I would like to see and the time period I thought it could be accomplished. I also handed him a copy of my requests in writing. I also stated that I had no desire to resort to legal action but would if it was required.

The dealer to his credit was very effective in relaying the info to Starcraft and transported my unit back to the factory and repairs were made within 3 weeks and Starcraft extended my warranty. It ended up back at the factory a second time for more repairs and eventually everything worked out.

The bottom line is you have to get the dealer on your side. If you have a dealer that doesn't care you are in for a very rough ride.

For anyone in the Indy area, I would strongly recommend Fun Time Campers. Matt Braun the owner was like a dog on a bone to make sure we were taken care of by Starcraft. It is interesting that they also dropped the Starcraft line.

No, it isn't Stones, but if our issues are not resolved shortly come to the Oaks RV show and look for the couple wearing the "sandwich boards" and it'll tell you what dealer it is! At this point I hesitate to mention the dealer by name. But my patience is running thin.

When LaMesa had my brand new motorhome in their lot for about 6 weeks because they could not accomplish the upgrade they had promised, luckily in writing, a letter from an attorney to the corporate office resulted in a satisfactory conclusion. It might be time to make some serious threats by contacting an attorney.

Just curious.... Is it Stones Camping ???

Document everything with notes + photos. Have used Atty. Gen office to get resolution of major issues with a TT. Both dealership + manufacturer caused problems, passed the blame, etc. Atty general will send letters giving them limited time to respond with a resolution. We were able to have company take back our lemon + give us $$$. It was a year long nightmare but enabled us to move on to another RV. Dont give up!! Good luck!

Had serious problems with our Gulfstream Endura at the beginning. Dealer wasn't an issue but manufacturer was. Posted the whole laundry list right here on this website about their lack of professionalism and recommending no one buy their product, sent a letter to the president of Gulfstream stating I did as such, then called to follow up and chewed them out, and got a response shortly thereafter. It did take multiple trips to the dealer and we had one last issue that another dealer was finally able to resolve but short of legal action my suggestion is to let others be aware of what is going on. Many manufacturers and dealers read this website regularly. Stay factual and make sure you have everything documented. Start bypassing even the service manager and go to the manager/owner of the dealership. Next suggestion would be to contact your state's Attorney General's office as they should have an area that deals with this sort of thing. When all else fails, legal action should be considered. After ten weeks you can reasonably argue they've "stolen" your unit with no intent of giving it back.