Dealers may suck, but what can we get?
The number of post/threads based on poor customer service make me want to ask the question, and it may help us all. How far will a dealer go to seal the deal while planning on ignoring you later? ...
Forum Discussion
kerrlakeroo wrote:
Thanks for the numbers western. Point taken, but I have wondered, how much latitude dealers are given as well as what are considered as the standards. How far can dealers go with customization without it becoming a MFR warranty issue? Is removing an installed furniture item and switching to something else going to be taken as voiding a warranty, and is a dealer allowed to exchange fixtures between units?
I started out looking at travelling to a CW for purchase, with the idea being that a nationwide chain would make service simpler because I don't intend to stay permanently in one location. Now I have moved toward the idea of accepting that I will likely have to do all servicing myself. With full timing being the plan, handing a unit back to a dealer for repairs for a couple of weeks just isn't practical. So how far I can reasonably expect a dealer to work with me to get the TT set up the way I believe I need it was something I was hoping for some guidance on, and I had believed others might find it helpful too.
Thx all.
An authorized dealer with a good relationship with a manufacturer can do many things without compromising the warranty but get it in writing. Call the manufacturer and get it in writing. Many changes do not involve the warranty if they do not alter the structure or add additional weight. What ever you have done get it in WRITING what the warranty is or is not. OR just wait until after the warranty and do it then.
