Direct TV

Call DirecTV (AT&T) customer service @ 800-531-5000.

Just tell them that your setup was working, but now it doesn't and you've tried everything. Ask them to send out a technician to resolve the problem.

I've had them come out to our RV in an RV park several times to take care of problems.

Go to menu, setup amd review your antenna settings. My guess your setup is wrong

Popsie wrote:
Call DirecTV (AT&T) customer service @ 800-531-5000.

Just tell them that your setup was working, but now it doesn't and you've tried everything. Ask them to send out a technician to resolve the problem.

I've had them come out to our RV in an RV park several times to take care of problems.

Did that and the tech said he could not trouble shoot my system.

donn0128 wrote:
Go to menu, setup amd review your antenna settings. My guess your setup is wrong

It is set up correctly. I wrote everything down when I had help from Wineguards the very first time.

Does your dish have 2 coax connections? My King dish does. It will only acquire the satellite if there is a receiver connected to the primary coax connector.

STBRetired wrote:
Does your dish have 2 coax connections? My King dish does. It will only acquire the satellite if there is a receiver connected to the primary coax connector.

No only one

Can you hear the motors moving the dish around inside the dome while it is trying to acquire signal? Does it make a "ticking" noise like skipping gears? And is it still under warranty? There is most likely a motor driven gear and track that moves the dish up and down and side to side inside the dome. You should be able to hear that operating when the dish is searching. when UPS delivered my dish, they bounced it around enough to derail the side to side gear from the track. King support said that was fairly common and had me open the dome and just pop the spring loaded drive gear back onto the track. Had to do that again after driving I-65 between Indianapolis and Louisville. That was one ROUGH stretch of road.

Yes I can hear the dish searching.

If the unit is no longer under warranty, I would take the plastic dome off to make sure that the dish is moving properly on both axis and to be certain that the coax to the LNB has not come loose. Otherwise, do you know somebody that you can borrow a portable dish and receiver from so that you can determine which component is causing the problem. Swapping out one component at a time can narrow down the problem. Be sure to check your coax as well. A kink in the coax can reduce the signal to the point that the receiver can't see it.

My neighbor had this problem of not receiving a signal and or not receiving all the channels the problem was the male connector that was installed on the coach where you attach the coax to. It was warm to touch and after replacement all is good.

JimR