Forum Discussion
4X4Dodger
Feb 13, 2015Explorer II
aruba5er wrote:
I guess if you can't fix it yourself than you must pay the piper. But what gets me is that in an hour, what do you get? coffee break potty break, talking to fellow employees, foreman brings in a customer so he can ask you a couple questions, and on and on. Don't forget the walk over the parts counter and the wait and then find they haven't got the part thats needed and the delay that goes with that. May even have to put it back together to get it back outside to get in a differant unit to work on while parts are ordered. All that goes on your bill.THATS NOT RIGHT. Out of an hours charge you may get 25/30 minutes labor.
While there will always be some time that you are charged for in getting Parts or a special tool. No decent manager is going to let what you describe go on for very long because the dealer actually loses money under your theory of the workplace.
The more units they turn over the faster the more money they make and the happier the customers are. Do dealer want the scenario you give above? It's not in his interest or yours.
Does it happen on occasion? Yes of course but a good manager will be there to step in and ask...When will that 30-footer be done Mac? And get everyone back working.
I think it's in everyones best interests to learn to do the repairs yourself if you are physically able. There is nothing that the average guy with a decent set of tools cant manage. Self Reliance especially when it comes to an RV or a Sailboat is very very good.
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