Kudos for Command Electronics
I did a light check before our Fathers Day weekend camping trip and discovered that several of the LEDs in one of my taillight fixtures were not lit. I fired off an email to Command Electronics, manufacturer of said fixture, and politely asked if they might be willing to give me an adjustment on the replacement of this fixture.
Today, I received an email from Kelli, who said thank you for the pictures I sent and that she had turned this over to their QC department. She said they would like to send me a new light fixture at no cost to me. The only thing she asked in return was that I return the defective unit so their QC department can determine why it failed. She is including a return postage label.
I sent her my address, and within a couple of hours, I got a notice from FedEx that the package is on its way. And here I thought that customer service was a thing of the past. THANK YOU COMMAND ELECTRONICS. You Rock!! ;D
Today, I received an email from Kelli, who said thank you for the pictures I sent and that she had turned this over to their QC department. She said they would like to send me a new light fixture at no cost to me. The only thing she asked in return was that I return the defective unit so their QC department can determine why it failed. She is including a return postage label.
I sent her my address, and within a couple of hours, I got a notice from FedEx that the package is on its way. And here I thought that customer service was a thing of the past. THANK YOU COMMAND ELECTRONICS. You Rock!! ;D
