Kudos to ATT gophone Customer Service
I have a go phone as a second emergency phone just for the RV.
I put $25.00 into every 3 months and I have the insurance of a second phone for an emergency on the road. It never has more than the minimum $ amount in it. You have to pay for texts with this phone.
At midnight last night the phone starts beeping I look and 5 texts came in from a number I don't know. I click on one and it starts downloading!! They were gigantic pictures. I hit stop. I text back to the number to STOP sending texts and when I click send 7 MORE texts come in and a minute later 5 more!!
This went on and on as I watched my minutes be deducted. I texted back and said some pretty intense words including the word police. That caught their attention and they finally stopped. Then all night long as the texts coming in got back to ATT I kept getting notified of what each one cost and was deducted from my balance.:(
I called ATT expecting really nothing to happen because it is a pay as you go phone. WELL....ATT looked into it saw the number of them all at once and that the number did not match any of the numbers I have ever called and DEDUCTED them and mine back and gave me a full credit. :C
YEA. Sometimes things do go right and a company stands up to the plate and listens to a customer problem and fixes it.
I put $25.00 into every 3 months and I have the insurance of a second phone for an emergency on the road. It never has more than the minimum $ amount in it. You have to pay for texts with this phone.
At midnight last night the phone starts beeping I look and 5 texts came in from a number I don't know. I click on one and it starts downloading!! They were gigantic pictures. I hit stop. I text back to the number to STOP sending texts and when I click send 7 MORE texts come in and a minute later 5 more!!
This went on and on as I watched my minutes be deducted. I texted back and said some pretty intense words including the word police. That caught their attention and they finally stopped. Then all night long as the texts coming in got back to ATT I kept getting notified of what each one cost and was deducted from my balance.:(
I called ATT expecting really nothing to happen because it is a pay as you go phone. WELL....ATT looked into it saw the number of them all at once and that the number did not match any of the numbers I have ever called and DEDUCTED them and mine back and gave me a full credit. :C
YEA. Sometimes things do go right and a company stands up to the plate and listens to a customer problem and fixes it.
