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Clay_L's avatar
Clay_L
Explorer
May 01, 2014

Motion sensing porch lights notice

Some of you that have the StarLight motion sensing porch light might be interested in the following notice from the manufacturer.

"Dear friends. Recently we have experienced an abnormally high rate of failure with respect to the small lenses that cover the PIR sensor on either side of the Smart Light 1000. We traced the failures back to a container we received a little over 2 years ago. The problem we found was that the plastics factory did not follow our formula, and consequently there was not enough UV additive in the plastics. Thus, the sun "ate" the lenses and caused them to crumble. While there is no risk of damage to the internal workings of the Smart Light, a missing lens will cause the unit to function improperly.

We have checked all inventory and verified that none of the fixtures on hand have this issue. However, there are many in the field that slipped by us. If you or anyone you know has a problem with these lenses, please contact us so that we can send you complimentary replacements. So sorry for any inconvenience this may have caused, but we are committed to resolving this issue for you. Thank you for your patronage. Happy Camping!"
  • bsinmich wrote:
    B.O. Plenty wrote:
    Yup, so now I have to take the unit off, take it apart, replace the two small lenses, remount it then reseal it with caulk/silicon. Should only take about about hour with dragging out the ladder and tools, putting them away and wasting the better part of a tube of silicon to fix THEIR problem...Somehow this doesn't sound very fair to me..

    B.O.

    They didn't have to make any offer to send parts free and you are complaining?
    Got the "Parts" two 1/2" square pieces of paper thin plastic that probably aren't any better than the last ones. Whoopee! I would have been happier if the thing wouldn't have been made out of such junk in the first place...

    B.O.
  • B.O. Plenty wrote:
    Yup, so now I have to take the unit off, take it apart, replace the two small lenses, remount it then reseal it with caulk/silicon. Should only take about about hour with dragging out the ladder and tools, putting them away and wasting the better part of a tube of silicon to fix THEIR problem...Somehow this doesn't sound very fair to me..

    B.O.

    They didn't have to make any offer to send parts free and you are complaining?
  • Yup, so now I have to take the unit off, take it apart, replace the two small lenses, remount it then reseal it with caulk/silicon. Should only take about about hour with dragging out the ladder and tools, putting them away and wasting the better part of a tube of silicon to fix THEIR problem...Somehow this doesn't sound very fair to me..

    B.O.
  • That's what happened to ours.I just now contacted the company so will see what they say.Thanks for the info!
  • WE have one we just bought in Quartzsite this Jan. We were advised to not buy one as they had this same problem a few years back. Would like to to know if there are any run numbers or a range of something to know where the problems might be.
  • Jim Shoe wrote:
    Pretty nice customer service. They didn't have to tell anybody.


    X2
  • Pretty nice customer service. They didn't have to tell anybody.
  • thanks for the info...I do have one of these lights. I installed it a month or so ago and will monitor the fixture for this issue...

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