Make and model? If manufacturer's website doesn't have adequate pics, maybe post some?
Manufacturers just want it to *look* nice in photos and on display. It's not until you buy one that you find out things like this. We ordered our TT sans factory mattress and installed a better one ourselves.
Our headboard has always been too low and doesn't allow the mattress to get pushed up against the wall. No longer an issue however as the headboard just fell completely off because it was only held on by a few tiny staples. Now I get to reinstall it. :M On the bright side, it will be where it should have been. :R
I sleep way better in our TT. One thing you must do is crack a window or two and open a roof vent. We have a FanTastic fan in the bedroom and run it on low and it works great. No airflow means CO2 and stale air buildup causing headaches, etc.