Forum Discussion

gdbudlong's avatar
gdbudlong
Explorer
May 22, 2015

RV Park, Full Amenities but no hot water

I am staying at an RV park that is pricey (over $50 per night). I got here. Checked in. Went to their showers to get cleaned up only to see a sign, "No hot Water". Went back to the desk who said it could be several days or more until they have hot water again. Their attitude is "well, it's just one of those things!" No offer to compensate me. Nothing. Should I dispute the charge on my credit card? Make a stink? Or give them an opportunity to make a "good faith" effort at making me happy? I know things like this can happen, but why should I bear the burden of the inconvenience. And going down the road to a different park is not an option.

Thanks for your responses and your input.
Seeking Advice
  • mich800's avatar
    mich800
    Explorer
    May 22, 2015
    Bumpyroad wrote:
    I admit that they probably should have had a sign at the desk stating that, but I am somewhat amused that there is another thread fussing at people for taking showers, etc., in the bathhouse instead of their own shower.
    bumpy


    :B

    If this is primarily a full hook up park maybe they just did not think about notifying at check in.
  • Pangaea_Ron's avatar
    Pangaea_Ron
    Explorer
    May 22, 2015
    We were camping at Nordkapp in Norway about 300 miles north of the Arctic Circle in mid June. We arrived after the office of the CG had closed and needed tokens to use the showers. Cold water was free, but you needed to pay for hot water. I think that my vocalizations are still echoing around the shower room.
  • Vulcan_Rider's avatar
    Vulcan_Rider
    Explorer
    May 22, 2015
    There are some "ifs" here and they are important, in my opinion.

    IF the showers were prominently featured in their advertising, then you should expect them to be working; and a shower without hot water is not "working".

    THEN it kind of depends on how LONG it's been out and what they have done in an attempt to fix it. I can't see it taking several days.......unless maybe it's a boiler.

    Discuss it with the management. Ask questions. If they are straightforward and cooperative you might want to cut them some slack. If they give you some BS story, demand a rebate.

    Promised bad press on social media sites can be a powerful bargaining tool.
  • beemerphile1's avatar
    beemerphile1
    Explorer
    May 22, 2015
    Don't expect them to offer recompense. Decide what you think is fair and ask for it from the owner, not an employee. Be polite and courteous at all times.
  • TOMMY47's avatar
    TOMMY47
    Explorer
    May 22, 2015
    Yes--You can use your own shower if you have one. I have a converted van without a shower. It would be an issue for me.
  • TucsonJim's avatar
    TucsonJim
    Explorer II
    May 23, 2015
    If you can't live with the situation, ask for a refund and then leave the park. If they refuse to refund your money, let them know you're leaving. Then you can dispute the charges. It would be dishonest if you elect to stay and then try to get recourse by disputing the charges later on.
  • Cummins12V98's avatar
    Cummins12V98
    Explorer III
    May 23, 2015
    Old-Biscuit wrote:
    'No hot water' should have been disclosed PRIOR to checking in/paying.

    That lack of disclosure is bordering on fraud/deception and is full on bad faith business practice.

    Short of CG Management giving you a discounted fee...not much you can do.
    BUT I would be having that conversation with MANAGEMENT...not office staff/desk clerk but someone higher up the food chain


    AND then go take a hot shower in your RV


    Completely agree!
  • Naio's avatar
    Naio
    Explorer II
    May 23, 2015
    It might be interesting to ask some other people staying at the cg how long the water has been off.
  • MarkTwain's avatar
    MarkTwain
    Explorer
    May 23, 2015
    gdbudlong wrote:
    I am staying at an RV park that is pricey (over $50 per night). I got here. Checked in. Went to their showers to get cleaned up only to see a sign, "No hot Water". Went back to the desk who said it could be several days or more until they have hot water again. Their attitude is "well, it's just one of those things!" No offer to compensate me. Nothing. Should I dispute the charge on my credit card? Make a stink? Or give them an opportunity to make a "good faith" effort at making me happy? I know things like this can happen, but why should I bear the burden of the inconvenience. And going down the road to a different park is not an option.

    Thanks for your responses and your input.


    Use their water and use your own hot water heater for a nice clean shower in your own RV rig:)

About RV Tips & Tricks

Looking for advice before your next adventure? Look no further.25,102 PostsLatest Activity: Jan 18, 2025