OK, i know this has been mentioned before but i need to put this to my ow perspective and would like to know your opinions.As i mentioned elsewhere i am currently in Europe sailing and finishing some deals here. So i chose to communicate with some RV dealerships over the email and told them upfront what our plans are.I have asked 3 of them for details of an RV in this order1. MHSRV for HR Vacationer 32A - i got response first day, i got their draft of contract and build sheet of the unit. Then asked for several details for which i have never heard back (even though i even agreed to $2k deposit if i like the answers, pending personal visit and review of the unit). This was last Friday2. RVcountry for HR Navigator XE 35M - i got one response with build sheet, none of my other questions was answered and no response ever since. This was on Monday 3. i94RV for HR Vacationer 32A - one generic answer with link to their website with the pictures (same as on RVtrader) never got any other response back. This was week ago today.Is this normal ? are they not interested in my business ?Again from my experience when we have someone interested in purchasing yacht, we would jump through the hoops to answer all their questions and more.SO it seems really odd behavior from sales people.

RV sales are at a record pace. Dealerships are selling plenty of RV's to customers that walk in their doors. They don't need to sell an RV to someone via correspondence and will not make the effort to answer questions. Frankly, they don't need your business.

minnow wrote:RV sales are at a record pace. Dealerships are selling plenty of RV's to customers that walk in their doors. They don't need to sell an RV to someone via correspondence and will not make the effort to answer questions. Frankly, they don't need your business.Thanks, that confirms what i thought. And i will find dealership that does want my business :-). Although i would not want salesperson with this mind set working for me :-)

IMO your going to the wrong dealers. If they wont answer simple questions that says a lot for what you'll get after you fork over the cash.Just out of curiosity I popped on to the HR site and used my local zip to see what dealers REV had in my area carrying the brands you mention. Of the 9 that came back I can honestly say I would not recommend a single one of them. That's from having first hand experience with 3, and having heard some real horror stories over the years concerning the others, which were actually a chain dealer.Since you have already looked in TX ,AZ and the west coast,along with IL going by the dealerships in your post and it appears where is not critical, I'd be looking elsewhere.I would search for Holiday Rambler at RV trader and RVT using "new" and "nationwide" as filters to get dealership names. I would then start emailing or calling the ones that appear to be mom and pop or small operations first.

Ralph Cramden wrote:IMO your going to the wrong dealers. If they wont answer simple questions that says a lot for what you'll get after you fork over the cash.Just out of curiosity I popped on to the HR site and used my local zip to see what dealers REV had in my area carrying the brands you mention. Of the 9 that came back I can honestly say I would not recommend a single one of them. That's from having first hand experience with 3, and having heard some real horror stories over the years concerning the others, which were actually a chain dealer.Since you have already looked in TX ,AZ and the west coast,along with IL going by the dealerships in your post and it appears where is not critical, I'd be looking elsewhere.I would search for Holiday Rambler at RV trader and RVT using "new" and "nationwide" as filters to get dealership names. I would then start emailing or calling the ones that appear to be mom and pop or small operations first.Thats correct location is least important as we will be flying in from London so it doesn't matter if we fly to CA or TX or IL or anywhere else, the difference in ticket availability and price is minimal. I have checked one more dealership that is exactly as you recommend "mum & pop" it is called Veurink's RV from Grand Rapids but they don't offer the units i like. But also i guess i can ask them to order.

Not familar with the dealers you mentioned but they are all starting to see this years crop of customers and the one in the store will tend to draw the most attention. Have to agree with some of the others. Since you are looking at Holiday Rambler, try an inquiry with www.rv007.comOn the "contact us" make your inquiry and ask for James Silvey, he has been very open and helpful with us. or JAMESRV007 on facebook. And with them you shouldn't have too many surprises, all pricing is upfront and no add on fees at the last minute.

Typical RV sales behavior | Good Sam Community

bacil
Explorer
Feb 08, 2018
valhalla360 wrote:

Over on the cruiser forum you get the exact same complaints about brokers not responding on boats. Yeah, it's pretty normal when you start asking detailed questions.

Thats good news :) maybe we have chance to grab bit of market with the customer approach i am pushing for ;-))))). I would terminate my sales person if he/she wouldn't respond on sales request and didn't follow through with lead until its either loss or win. :-)

valhalla360 wrote:

Given the email/overseas issue that you started with, my bet is they are focused on the guy sitting right in front of them ready to sign paperwork. That beats out an offer to put down a deposit...if you like their response. The guy sitting in front of them waving $100 bills gets first attention.

I understand that it is a issue, but again i don't need their demo unit i am interested in given config so i believe they have some on order (like we have boats) and have some delivery dates that they can work with. And i have been clear upfront that we can be flexible and have enough time to work all this out.

Which actually bings another questions, what are the delivery dates on new orders ? Is it like with Bavarias 3-8 months delivery (own config) ? or is it more like with Lagoon with 1 - 2 years wait ?
valhalla360
Navigator
Feb 08, 2018
bacil wrote:
OK, i know this has been mentioned before but i need to put this to my ow perspective and would like to know your opinions.

As i mentioned elsewhere i am currently in Europe sailing and finishing some deals here. So i chose to communicate with some RV dealerships over the email and told them upfront what our plans are.

I have asked 3 of them for details of an RV in this order

1. MHSRV for HR Vacationer 32A - i got response first day, i got their draft of contract and build sheet of the unit. Then asked for several details for which i have never heard back (even though i even agreed to $2k deposit if i like the answers, pending personal visit and review of the unit). This was last Friday

2. RVcountry for HR Navigator XE 35M - i got one response with build sheet, none of my other questions was answered and no response ever since. This was on Monday

3. i94RV for HR Vacationer 32A - one generic answer with link to their website with the pictures (same as on RVtrader) never got any other response back. This was week ago today.

Is this normal ? are they not interested in my business ?

Again from my experience when we have someone interested in purchasing yacht, we would jump through the hoops to answer all their questions and more.

SO it seems really odd behavior from sales people.

Over on the cruiser forum you get the exact same complaints about brokers not responding on boats. Yeah, it's pretty normal when you start asking detailed questions.

Given the email/overseas issue that you started with, my bet is they are focused on the guy sitting right in front of them ready to sign paperwork. That beats out an offer to put down a deposit...if you like their response. The guy sitting in front of them waving $100 bills gets first attention.
GordonThree
Explorer
Feb 08, 2018
The more Northern dealers should be more responsive. We're having a long hard winter in the North, very few will be thinking RV right now.

Try some dealers in Michigan or Wisconsin.
kerrlakeRoo
Explorer
Feb 08, 2018
Not familar with the dealers you mentioned but they are all starting to see this years crop of customers and the one in the store will tend to draw the most attention. Have to agree with some of the others. Since you are looking at Holiday Rambler, try an inquiry with
www.rv007.com
On the "contact us" make your inquiry and ask for James Silvey, he has been very open and helpful with us. or JAMESRV007 on facebook.
And with them you shouldn't have too many surprises, all pricing is upfront and no add on fees at the last minute.
bacil
Explorer
Feb 08, 2018
Ralph Cramden wrote:
IMO your going to the wrong dealers. If they wont answer simple questions that says a lot for what you'll get after you fork over the cash.

Just out of curiosity I popped on to the HR site and used my local zip to see what dealers REV had in my area carrying the brands you mention. Of the 9 that came back I can honestly say I would not recommend a single one of them. That's from having first hand experience with 3, and having heard some real horror stories over the years concerning the others, which were actually a chain dealer.

Since you have already looked in TX ,AZ and the west coast,along with IL going by the dealerships in your post and it appears where is not critical, I'd be looking elsewhere.

I would search for Holiday Rambler at RV trader and RVT using "new" and "nationwide" as filters to get dealership names. I would then start emailing or calling the ones that appear to be mom and pop or small operations first.

Thats correct location is least important as we will be flying in from London so it doesn't matter if we fly to CA or TX or IL or anywhere else, the difference in ticket availability and price is minimal.

I have checked one more dealership that is exactly as you recommend "mum & pop" it is called Veurink's RV from Grand Rapids but they don't offer the units i like. But also i guess i can ask them to order.
Ralph_Cramden
Explorer II
Feb 08, 2018
IMO your going to the wrong dealers. If they wont answer simple questions that says a lot for what you'll get after you fork over the cash.

Just out of curiosity I popped on to the HR site and used my local zip to see what dealers REV had in my area carrying the brands you mention. Of the 9 that came back I can honestly say I would not recommend a single one of them. That's from having first hand experience with 3, and having heard some real horror stories over the years concerning the others, which were actually a chain dealer.

Since you have already looked in TX ,AZ and the west coast,along with IL going by the dealerships in your post and it appears where is not critical, I'd be looking elsewhere.

I would search for Holiday Rambler at RV trader and RVT using "new" and "nationwide" as filters to get dealership names. I would then start emailing or calling the ones that appear to be mom and pop or small operations first.
bacil
Explorer
Feb 08, 2018
minnow wrote:
RV sales are at a record pace. Dealerships are selling plenty of RV's to customers that walk in their doors. They don't need to sell an RV to someone via correspondence and will not make the effort to answer questions. Frankly, they don't need your business.

Thanks, that confirms what i thought. And i will find dealership that does want my business :-). Although i would not want salesperson with this mind set working for me :-)
minnow
Explorer
Feb 08, 2018
RV sales are at a record pace. Dealerships are selling plenty of RV's to customers that walk in their doors. They don't need to sell an RV to someone via correspondence and will not make the effort to answer questions. Frankly, they don't need your business.

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