Well you folks have had more luck than us then. We've had the regulator on our 220 fail 4 or 5 times since we bought it 6 years ago. 3 times within warranty period. And each time we've had to give our life story with copies of receipts, pics, etc. and have bought more with our own dollar than they've replaced (and some should have been covered under warranty). Once we got forgotten about and if we would have waited, we wouldn't have been able to use the grill the entire summer.
Weber Canada must not have the same service as the USA.