Why do RV dealers take forever to fix things
Just read a post about someone needing repairs, and it was going to be several weeks before he could drop it off, and then another couple weeks before work would be done. I don't understand how dea...
Forum Discussion
What? Seriously? You mean to say dealers can actually fix stuff?? I eventually figured out you're way better off to fix stuff yourself, even if it's warranty work. Best place I've found by far is a little independent RV repair shop minutes from our place.
Dealer's Code of Customer Care for warranty work:
1. Take customer's phone call and book appt. for 2 weeks away.
2. Inspect customer's RV and call manufacturer for a pre-authorization.
3. After receiving authorization 2 weeks later, then order part(s).
4. 2 weeks (or more) after receiving part(s), phone customer and tell him/her it's the busy season and the work will take at least 2 weeks to suit THEIR busy schedule (it is the busy season after all).
5. Woohoo, 6 weeks later your RV is now ready for pickup. God help you if they missed something or it's still not working right.
Dealers often do major insurance repair work during the off-season and keep their techs busy. I know a dealer that does custom Class C builds in the off-season. Some will be taking in new inventory all winter and doing PDIs. Lots of things can keep them busy over the winter.
Dealer's Code of Customer Care for warranty work:
1. Take customer's phone call and book appt. for 2 weeks away.
2. Inspect customer's RV and call manufacturer for a pre-authorization.
3. After receiving authorization 2 weeks later, then order part(s).
4. 2 weeks (or more) after receiving part(s), phone customer and tell him/her it's the busy season and the work will take at least 2 weeks to suit THEIR busy schedule (it is the busy season after all).
5. Woohoo, 6 weeks later your RV is now ready for pickup. God help you if they missed something or it's still not working right.
Dealers often do major insurance repair work during the off-season and keep their techs busy. I know a dealer that does custom Class C builds in the off-season. Some will be taking in new inventory all winter and doing PDIs. Lots of things can keep them busy over the winter.
