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tinstartrvlr's avatar
tinstartrvlr
Explorer
Apr 17, 2017

Why do RV dealers take forever to fix things

Just read a post about someone needing repairs, and it was going to be several weeks before he could drop it off, and then another couple weeks before work would be done.
I don't understand how dealers can be so swamped and not accommodate the demand.
Seems they need a bigger place, or more employees, or better management. Or do none of the dealers have any desire to grow?
I had a long conversation once with a regional rep for CW, who moaned about never getting the correct parts they ordered and blaming things on the mfg, and also when the RV season is over, they have to lay employees off, so they can't find anyone who only wants to work seasonally. (seems like something retired RV'rs could do!!?? I'd work part time fixing the things I already know how to fix)
Seems that CW maybe could ship those employees to Fl, or Tx, or some other warm place during the down season in the northern states.
I realize it's probably not that simple, but for crying out loud, there has to be a better way!
What do those of you who have been around a while think? Is there a better way?
  • "Seems they need a bigger place, or more employees, or better management. Or do none of the dealers have any desire to grow?"

    No, not all business owners want to grow. I prefer having a small busy business rather than the chance of a huge business with the possibility not enough customers. Warranty work pays less than other work and some RV shops bump paying customers to the front of the line.
  • I once took a new boat in for its 1st oil change and they had it for 2 weeks, neighbor across the street had his TT in for warranty work at Camping World and they had it for over a month during the winter season and now its back again because they did the repair wrong and that was 2 weeks ago..

    RV dealers and Boat dealers are the worse when it comes to timely repairs, its as if they don't really care, so that's why I do my own.
  • This is the start of the busy season for them. Had you brought it in last Dec. they would have had it done in a couple of days!
    It's the same thing with boats.

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