3000W Chinese Gensets Info.
professor95 wrote: EDIT ADDED 45/5/2013- When this thread started in March of 2005, I never expected to see it survive this long or amass the quantity of information that has been shared here. In...
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I received my ELM3000 to day from the distributor via UPS - I met the UPS delivery man at my door (3:15 PM CDT), it was not dropped in my presents. However, the way he was carrying it, he set it down on its side. Using hand trucks I moved it to workshop (raining again). Upon checking outside packaging looking for any damage, I noticed written in approx. 3 inch letters “Referb” - which I understood to mean refurbished.
I purchased a “NEW” generator. I wend back to computer and pulled up the add for the generator I purchased. The add described it as new - 6 times - no where in the add is there any indication of rebuilt, refurbished, etc..
Placed call to distributor 800 number within 45 min. of delivery (5 PM EDT) and reached company - they referred me to someone by the name of Mark, did not answer, but I left message with phone number. Called 800 number again and talked to same person again who said Mark was there and apparently on the phone, so I again left my phone number. I know this is not much time and they are likely closed by now (6:10 PM EDT). However, they require the purchaser to check for and report shipping damage within 3 days of delivery.
Based on the “Referb” on box I do not want to open packaging to inspect genset before discussing with ELIM. If I have to ship back to them all that would be necessary is anew shipping label. Others have reported good customer service with this company. I will keep everyone posted.
Suggestions?
I purchased a “NEW” generator. I wend back to computer and pulled up the add for the generator I purchased. The add described it as new - 6 times - no where in the add is there any indication of rebuilt, refurbished, etc..
Placed call to distributor 800 number within 45 min. of delivery (5 PM EDT) and reached company - they referred me to someone by the name of Mark, did not answer, but I left message with phone number. Called 800 number again and talked to same person again who said Mark was there and apparently on the phone, so I again left my phone number. I know this is not much time and they are likely closed by now (6:10 PM EDT). However, they require the purchaser to check for and report shipping damage within 3 days of delivery.
Based on the “Referb” on box I do not want to open packaging to inspect genset before discussing with ELIM. If I have to ship back to them all that would be necessary is anew shipping label. Others have reported good customer service with this company. I will keep everyone posted.
Suggestions?
