3000W Chinese Gensets Info.
professor95 wrote: EDIT ADDED 45/5/2013- When this thread started in March of 2005, I never expected to see it survive this long or amass the quantity of information that has been shared here. In...
Forum Discussion
FAMOUS LAST WORDS, PART II !!!
Well, I "asked for it" and stated I had no problems with the DuroPower genset and the AVR failed that day! I submitted a RMA/Warranty claim to DuroPower, and guess what, they have an
INCREDIBLE DUROPOWER WARRANTY !!!
Here's the response to my claim:
Hello Sir, Sorry but AVR's are not a warranty part.
You can order another from our web site, if not sure which one to order please forward a picture of the AVR to service@duropower.com and we can direct to you to which one to order.
This warranty does not extend to consumable parts such as air, oil or fuel filters, fuel cut off valves, batteries, tires, sparkplugs, brushes, fuel injection nozzle valves, lubricant, fuses, rubber feet, receptacles or ignition plugs. As such, all expenses incurred in maintaining and replacing these consumable parts fall on the purchaser.There will be no returns, exchanges, or refunds on all parts orders. All sales final. Minor cosmetic damages that do not impact the operation or safety of the unit are expressly excluded from the warranty. Specifically, this warranty does not cover damage to plastic or outer parts. If such a part is damaged when you receive it, please refer to “Damaged Shipment Policy”.
Damage to voltage regulators caused by failure to ground, short or overloading a generator product is not covered under the warranty.
Batteries supplied with any generator product should be considered a bonus item and not covered under warranty. Batteries can be damaged by shock, shorting terminals, heat, acid spillage and a number of other factors that can not be controlled after it has left our facility. Spillage of acid as corrosion or damage caused by battery acid is not covered by warranty.
Disclaimer of Consequential Damage and Limitation of Implied Warranties
We disclaim any responsibility for the loss of time or use for product, transportation, commercial loss, or any other incidental or consequential damage. Any implied warranties are limited to the duration of the written limited warranty.
Yep, that's right, it's an incredible warranty, an incredibly bad warranty !!! I guess an AVR is a "consumable part", just like "fuel cut-off valves" and "receptacles" - hmmmm, lessseee, hasn't the most frequent parts to fail been AVR's and fuel cut-off valves????
But, as Fox News says, "Fair and balanced - we report - you decide!"
Now I realize I was testing a considerably modified genset when the AVR failed, so it's not the cost of the part that burns me, it's just that this "warranty" is not the one published in the back of my owner's manual ... it says it covers "material and workmanship" for one year and does not mention any exclusions whatsoever. There is a principle involved somewhere !!!
Well, one thing I got correct ... I said "all things being equal, I would buy a Champion because of their support."
Regards,
John
Well, I "asked for it" and stated I had no problems with the DuroPower genset and the AVR failed that day! I submitted a RMA/Warranty claim to DuroPower, and guess what, they have an
INCREDIBLE DUROPOWER WARRANTY !!!
Here's the response to my claim:
Hello Sir, Sorry but AVR's are not a warranty part.
You can order another from our web site, if not sure which one to order please forward a picture of the AVR to service@duropower.com and we can direct to you to which one to order.
This warranty does not extend to consumable parts such as air, oil or fuel filters, fuel cut off valves, batteries, tires, sparkplugs, brushes, fuel injection nozzle valves, lubricant, fuses, rubber feet, receptacles or ignition plugs. As such, all expenses incurred in maintaining and replacing these consumable parts fall on the purchaser.There will be no returns, exchanges, or refunds on all parts orders. All sales final. Minor cosmetic damages that do not impact the operation or safety of the unit are expressly excluded from the warranty. Specifically, this warranty does not cover damage to plastic or outer parts. If such a part is damaged when you receive it, please refer to “Damaged Shipment Policy”.
Damage to voltage regulators caused by failure to ground, short or overloading a generator product is not covered under the warranty.
Batteries supplied with any generator product should be considered a bonus item and not covered under warranty. Batteries can be damaged by shock, shorting terminals, heat, acid spillage and a number of other factors that can not be controlled after it has left our facility. Spillage of acid as corrosion or damage caused by battery acid is not covered by warranty.
Disclaimer of Consequential Damage and Limitation of Implied Warranties
We disclaim any responsibility for the loss of time or use for product, transportation, commercial loss, or any other incidental or consequential damage. Any implied warranties are limited to the duration of the written limited warranty.
Yep, that's right, it's an incredible warranty, an incredibly bad warranty !!! I guess an AVR is a "consumable part", just like "fuel cut-off valves" and "receptacles" - hmmmm, lessseee, hasn't the most frequent parts to fail been AVR's and fuel cut-off valves????
But, as Fox News says, "Fair and balanced - we report - you decide!"
Now I realize I was testing a considerably modified genset when the AVR failed, so it's not the cost of the part that burns me, it's just that this "warranty" is not the one published in the back of my owner's manual ... it says it covers "material and workmanship" for one year and does not mention any exclusions whatsoever. There is a principle involved somewhere !!!
Well, one thing I got correct ... I said "all things being equal, I would buy a Champion because of their support."
Regards,
John
