I believe this is a Dometic 9100 series, which I have not had previous trouble with. The trailer is about 5 years old. The manufacturing date of the awning is 2012.So, I had the awning out and when we went to roll it in it would not roll in. When the switch is operated I could hear a clicking in the roller tube which sounded like a relay clicking.Got the manual out and disconnected the power wire in the awning arm. The click would not happen again until the wires were restored. I believed this to mean the power was getting from the switch up into the motor. So, I did not attempt to run 12 volts directly to the wires.I got out the emergency strap and connected it. With the wife holding the strap I removed the 2 screws at the top of the arm and expected the awning to try to roll in. She slowly released tension and, nothing, It still didn't roll in.So, I rolled to tube by hand and it didn't seem to have any tension on it either way. Under the conditions at the time, I was not able to put the screws back in. So, I ty-wrapped the awning arms together and drove it home watching for a bit to make sure the awning did not unfurrel. Now, at home, I cut it loose and notice there is some (a little) spring tension on the tube. But, if I roll it out a bit manually, it stays where I put it.Does this sound like a bad motor?Thanks in advanceLarry

There is no spring tension within the tube of a 9100 motorized awning. But there is tension from the arms that hold the awning itself. It does sound like the motor has bit the dust. The clicking you're hearing is probably coming from the motor itself, trying to turn. Hook up a 12V battery directly to the motor and see if it works then. If not, it's time for a new motor. I just bought a new one off Ebay for $145 shipped. Most RV places are easily double that price. And it works a treat. If you change it yourself, which isn't that big of a deal, make sure you secure the support arms so they don't spring back when the motor is removed. It can cause you some serious injury if you're not careful.

May not apply to this issue but I believe there was a recall on those awnings for a bad motor causing them to deploy while in motion. You might be able to verify by checking the model and serial numbers at the Dometic website. I had a 2013 Keystone Bullet (briefly) and got a recall notice for the awning. It rings a bell.

fj12ryder wrote:There is no spring tension within the tube of a 9100 motorized awning. But there is tension from the arms that hold the awning itself. It does sound like the motor has bit the dust. The clicking you're hearing is probably coming from the motor itself, trying to turn. Hook up a 12V battery directly to the motor and see if it works then. If not, it's time for a new motor. I just bought a new one off Ebay for $145 shipped. Most RV places are easily double that price. And it works a treat. If you change it yourself, which isn't that big of a deal, make sure you secure the support arms so they don't spring back when the motor is removed. It can cause you some serious injury if you're not careful.Thanks, I will look around more on Ebay. So far I am seeing 275 - 399. The one I looked at on Ebay said if you do it yourself it voids warranty....I did find a manual on-line that talked about how to secure the arms. Good thing to note.

Larryect wrote:I believe this is a Dometic 9100 series, which I have not had previous trouble with. The trailer is about 5 years old. The manufacturing date of the awning is 2012.Then the Dometic Awning Recall doesn't apply to your awning.

MDKMDK wrote:May not apply to this issue but I believe there was a recall on those awnings for a bad motor causing them to deploy while in motion. You might be able to verify by checking the model and serial numbers at the Dometic website. I had a 2013 Keystone Bullet (briefly) and got a recall notice for the awning. It rings a bell.Thanks. The only recall I could find was for some 2013 units. Pretty sure mine is 2012. I will double check, because it seems the tag I found was specifically for the arm only. But pretty sure I bought the trailer in 2012, it is a 2013 model year.

Dometic Power awning won't move. | Good Sam Community

fj12ryder
Explorer III
Aug 28, 2018
There is no spring tension within the tube of a 9100 motorized awning. But there is tension from the arms that hold the awning itself.

It does sound like the motor has bit the dust. The clicking you're hearing is probably coming from the motor itself, trying to turn. Hook up a 12V battery directly to the motor and see if it works then. If not, it's time for a new motor. I just bought a new one off Ebay for $145 shipped. Most RV places are easily double that price. And it works a treat.

If you change it yourself, which isn't that big of a deal, make sure you secure the support arms so they don't spring back when the motor is removed. It can cause you some serious injury if you're not careful.
MDKMDK
Explorer
Aug 28, 2018
May not apply to this issue but I believe there was a recall on those awnings for a bad motor causing them to deploy while in motion. You might be able to verify by checking the model and serial numbers at the Dometic website. I had a 2013 Keystone Bullet (briefly) and got a recall notice for the awning. It rings a bell.
Larryect
Explorer
Aug 28, 2018
fj12ryder wrote:
There is no spring tension within the tube of a 9100 motorized awning. But there is tension from the arms that hold the awning itself.

It does sound like the motor has bit the dust. The clicking you're hearing is probably coming from the motor itself, trying to turn. Hook up a 12V battery directly to the motor and see if it works then. If not, it's time for a new motor. I just bought a new one off Ebay for $145 shipped. Most RV places are easily double that price. And it works a treat.

If you change it yourself, which isn't that big of a deal, make sure you secure the support arms so they don't spring back when the motor is removed. It can cause you some serious injury if you're not careful.

Thanks, I will look around more on Ebay. So far I am seeing 275 - 399. The one I looked at on Ebay said if you do it yourself it voids warranty....

I did find a manual on-line that talked about how to secure the arms. Good thing to note.
SoundGuy
Explorer
Aug 28, 2018
Larryect wrote:
I believe this is a Dometic 9100 series, which I have not had previous trouble with. The trailer is about 5 years old. The manufacturing date of the awning is 2012.

Then the Dometic Awning Recall doesn't apply to your awning.
Larryect
Explorer
Aug 28, 2018
MDKMDK wrote:
May not apply to this issue but I believe there was a recall on those awnings for a bad motor causing them to deploy while in motion. You might be able to verify by checking the model and serial numbers at the Dometic website. I had a 2013 Keystone Bullet (briefly) and got a recall notice for the awning. It rings a bell.

Thanks. The only recall I could find was for some 2013 units. Pretty sure mine is 2012. I will double check, because it seems the tag I found was specifically for the arm only. But pretty sure I bought the trailer in 2012, it is a 2013 model year.
Larryect
Explorer
Aug 28, 2018
SoundGuy wrote:
Larryect wrote:
I believe this is a Dometic 9100 series, which I have not had previous trouble with. The trailer is about 5 years old. The manufacturing date of the awning is 2012.

Then the Dometic Awning Recall doesn't apply to your awning.

Thanks. I believe you are correct.
MDKMDK
Explorer
Aug 28, 2018
Larryect wrote:
MDKMDK wrote:
May not apply to this issue but I believe there was a recall on those awnings for a bad motor causing them to deploy while in motion. You might be able to verify by checking the model and serial numbers at the Dometic website. I had a 2013 Keystone Bullet (briefly) and got a recall notice for the awning. It rings a bell.

Thanks. The only recall I could find was for some 2013 units. Pretty sure mine is 2012. I will double check, because it seems the tag I found was specifically for the arm only. But pretty sure I bought the trailer in 2012, it is a 2013 model year.

Like I said, I'm just guessing based on my brief ownership experience. Wouldn't be the first time a trailer/motor home model year had prior year parts installed. My current chassis is a 2017. My model year is 2018. Good luck with it.
EDIT:
I was looking through some old docs and found the reference to the recall and from the Dometic site, the recall was for a very limited number of awnings manufactured in early 2013 -
" This potential condition affects only the power awning products manufactured between February 13, 2013, (306XXXXX serial #) through April 9, 2013, (314XXXXX serial #). The serial # appears on a label on the right underside of the fabric and on the roller tube. On the power awning field Motor Service Kit the serial # appears on the end cap of the shipping tube."
Our awning was a 309XXXXX serial # - if yours was dated 2012, then you should be OK on the recall.
Again, hope you find a fix for it. :)
fj12ryder
Explorer III
Aug 28, 2018
You should be able to find exact information about your awning on the left hand portion of the tube when the awning is completely open. There is a tag on the tube that tells all.

I just checked the guy I bought mine from and he doesn't have any others for sale.
newman_fulltime
Explorer II
Aug 28, 2018
Go to amazon order a motor
ndrorder
Explorer
Aug 28, 2018
More than likely it is the motor, but why not remove the motor and see if it is salvageable before buying a new one. Rvgeeks.Com have some great u tube videos for canvas replacement which include motor removal.