Electric step

rk911 wrote:
open the door so the step is out. turn the switch OFF. close the door. what happens?

sounds like a bad controller.

Kwikee makes two controllers.. one extends teh switch when the door switch is open (I think this is the new style) and the other when the door switch is closed (I think this is the old style)

If you are replacing the step controller (Old with a new style) one way to get the steps to follow the door is to reverse the motor leads. So Out is in and in is out.

Not the best idea because the ignition override would then EXTEND the steps but you can disable that.

I can see a short cutter doing it that way.

This is about the only thing I can think of.

There is also the fact you said "OFF"

There are two swich functions for the Kwikee steps

Old style it was clled POWER and OFF meant.. Well.. OFF

new style it is called OVERRIDE and OFF, means steps follow door
ON means it stays out (or in your case in)

Strongly suggests an old controller replaced with a new one, but still using the old door switch.

With ours, we open the door so the step extends out (with switch on) then while the door is still OPEN, shut the switch off. When you shut the door, the steps should stay out.

try this
after engine is off
door switch on
open door let step go all the way out
then close door and let it retract
repeat again.. open then close

now on the third time open door..after step goes out and stops
turn off switch

my step has a replacement controller .. sometime before we got the RV
and this is the procedure i use to keep our step out

if this does not work for you, you have a bad controller or something is wired wrong,

The step comes in. Then when I open the door it stays in.

open the door so the step is out. turn the switch OFF. close the door. what happens?