Norcold 1200 & customer support
To all the naysayers about Norcold customer service.... I've read probably every post here on the forum regarding the Norcold 1200...troubleshooting, maint. etc. My unit crapped out three weeks ago &...
Forum Discussion
dougrainer wrote:
1998/99, CERTAIN NORCOLD 1200 cooling unit serial numbers, they are replacing them regardless of age if they fail. This was BEFORE the recall problems. It had to do with a very small number of CU's that Norcold decided to warranty regardless of age. Norcold will not state what and WHY, but if your CU serial number falls above 700,000 to about 1,800,000, you may qualify for a new CU,IF IT FAILS. It all depends on your CU serial number, NOT the refer serial number. Doug
You're right Doug...it depends on the "COOLING UNIT" serial number.
When I called Norcold, they took my information & within minutes they informed me that they would be supplying a new cooling unit & would pay all costs associated...NEVER have I been so impressed with customer service....This service & customer support has convinced me that Norcold products & services are top shelf...they even found a mobile repair guy to come to my park to do the repair...I couldn't be more satisfied....
