PERPLEXING OVEN PROBLEM

I removed my oven and took it in to LAURELHURST DISTRIBUTORs, here in Portland Oregon, for warranty on the pilot orphis. They knew exactly what to do and spent considerable time bench testing. Even fixed the oven door so it is smooth. NO CHARGE.. Hats off to Laurelhurst for a job well done. It is reinstalled and works flawlessly

Oasisbob wrote:
I sent Suburban an E mail Monday explaining everything. No response. Called this morning. They claim there is a problem and WILL NOT AND NEVER HAVE sent out replacement parts. I have to pull my HTT into an authorized service center. They tell me there will be an aditional charge. Thanks Suburban. I went with this brand due to really bad customer service from Atwood.

I am a RV Service Technician. Ask them if they will give you the Part number SELL you the part or use the Part Number to go thru a retailer to buy the part. That is cheaper than dragging the RV into a Service center. NOT bad customer service. They do NOT want the liability of having an inexperienced, untrained person working on a LP system/appliance. We do NOT allow customers to get warranty parts over the counter for Water issues or LP issues due to Liability. Doug

So I am aparently being forced to take my rig into a dealer for authorized service. This is a first for me. Do you guys empty out your rigs of valuables when you take it in or video or? Like I said this is a first

I sent Suburban an E mail Monday explaining everything. No response. Called this morning. They claim there is a problem and WILL NOT AND NEVER HAVE sent out replacement parts. I have to pull my HTT into an authorized service center. They tell me there will be an aditional charge. Thanks Suburban. I went with this brand due to really bad customer service from Atwood.

Thanks Doug. I will call Monday morning. You guys rock.

The Pilot ASSBLY has a fault and Suburban can explain the Fault. I just call them with the symptoms and they send me a replacement Pilot assbly. Doug

Thank you my friend. My symptoms mirror yours. I could take it in under warranty but there is aditional charges from the dealer so I might be money ahead to try a few things. Number one being pilot asembly. It is a small gamble.

Oasisbob wrote:
So I could change out the pilot assembly, however, the pilot lights fine and burns bright initally. Could the pilot orphis be closing up as it heats? As I said previously the pilot light kind of "burps" prior to it and burner going out. And since they go out and gas stops flowing would that dismiss the thermacouple? I really apreciate your input on this evan though I may not sound like it questioning your advice. What are your thoughts?

I can't explain how a possibly undersized orifice was causing my problem. Maybe there was something else wrong with the pilot assembly. I don't know.

All I know is the following:

After 2 years of proper functioning, the burner and the pilot would go out when the oven reached the desired temp. I think when reaching the desired temp, the pilot should remain on and the burner should also remain on, but at a minimum flame level, until heat is once again called for.

When I replaced the pilot assembly, the problem was fixed. The pilot assembly was around $12, easily found on the web, and not too difficult to replace.

Good luck.

So I could change out the pilot assembly, however, the pilot lights fine and burns bright initally. Could the pilot orphis be closing up as it heats? As I said previously the pilot light kind of "burps" prior to it and burner going out. And since they go out and gas stops flowing would that dismiss the thermacouple? I really apreciate your input on this evan though I may not sound like it questioning your advice. What are your thoughts?

Replace the Pilot assbly. Doug