Which surge guard and why?

wa8yxm wrote:
THought the company has recently changed hands and this MAY affect future customer service and warranty Progressive Industries units came with a limited lifetime warranty.. TRC one year.

NOthign wrong with the TRC units. Just the warranty is better on PI.

As of Nov 27, 2017 this is no longer true - from this date onward Southwire (TRC) Surge Guards units have been sold with a Lifetime Warranty. To whit ...

"Southwire Company, LLC, has announced a new warranty for its line of Surge Guard products. The new warranty includes lifetime equipment coverage for all Surge Guard products, and includes connected equipment coverage to protect appliances in the RV like TVs and microwaves against costly damage resulting from transient voltage surges or spikes.

The new warranty applies to all Surge Guard products purchased on and after November 27, 2017."

THought the company has recently changed hands and this MAY affect future customer service and warranty Progressive Industries units came with a limited lifetime warranty.. TRC one year. May be important to some

Now this leaves us with "Which model" I will assume a 50 amp RV. if yours is 30 replace the 50 with 30

HW-50c This is my recommendation as it is hard wired. (Get the remote too) thus you never forget it.. I can tell you that sometimes what you forget you regret.
Set the time in option to LONG

PT-50c.. Alternate choice. but being a portable you need to remember it every time and if it cuts you off you need to go outside to read the display. The Time in option is already LONG.

What is the time in option.
IF it shuts you off. how long does it wait once proper pwoer is restorded to it? That's the "Time in"

NOthign wrong with the TRC units. Just the warranty is better on PI.

Well, thanks to everyone that responded. I did not mean to start a war. :)

StephJohn2010 wrote:
I had lots of problems with my TRC Surgeguard and replaced it after 1.5 years with a Progressive Industries one that I've had zero problems with after 5+ years.

I had problems from the get go with a PI hard-wired unit. Installed a hard-wired TRC that I've had zero problems with for 5+ years.

I had lots of problems with my TRC Surgeguard and replaced it after 1.5 years with a Progressive Industries one that I've had zero problems with after 5+ years.

ScottG wrote:

Sorry if I over reacted and thanks for your post.

Cheers,
Scott

Hey no problem Scott no harm no foul..some times certain things push our buttons,such as the one I mentioned.
Here is the pdf that I was sent
You and the family have a great camping season!

IAMICHABOD wrote:
There was no disrespect meant I only reported what was sent to me by Progressive.Not some schmuck on the phone. I never said your display had a problem,I said mine had a problem.

This was done after the subject came up after their sale,it was explained to me that it was the new company that put it out but it had been revised to include what I quoted from them. What was written red was what they sent me.
I have that in writing,I was also told it would take some time before the new "old" warranty info was included in packaging.

This was done in response to the same member that you and I both have on the block list. BTY the only time I see it is someone quotes them. So please don't quote any of those posts.

Sorry if I over reacted and thanks for your post.

Cheers,
Scott

There was no disrespect meant I only reported what was sent to me by Progressive.Not some schmuck on the phone. I never said your display had a problem,I said mine had a problem.

This was done after the subject came up after their sale,it was explained to me that it was the new company that put it out but it had been revised to include what I quoted from them. What was written red was what they sent me.
I have that in writing,I was also told it would take some time before the new "old" warranty info was included in packaging.

This was done in response to the same member that you and I both have on the block list. BTY the only time I see it is someone quotes them. So please don't quote any of those posts.

SoundGuy wrote:

ScottG wrote:
Progressive industries says it has a life time warranty but now that is only true if you have it "Professionally installed".

It would benefit everyone if you were to delete your statement that, while true for a brief period of time after Progressive Industries was sold to another owner, is now not true at all - their hard wire EMS units only need to be properly installed in order for the lifetime warranty to remain in force.

ScottG wrote:
I have the PI 50A version and while it works as advertised, its display is something from the 70's. I also found that the voltage displayed was off by more than 4V - which would make it shut down when the voltages are close to being high but not actually over spec.

Not true at all. Yes, the voltage readings can be off but it's a simple matter to recalibrate the unit against a meter of known calibration - I've done it myself. Secondly, the meter reading is just that, a meter reading, and has no bearing on the low or high voltage disconnect threshold.

"Not true at all" and then you go on to agree with me. What a joke.
I've read a lot of your posts, had you blocked because so much of what you write is wrong, made up or just offensive. Don't know how you got unblocked but I'll correct that now.

IAMICHABOD wrote:

ScottG wrote:
Progressive industries says it has a life time warranty but now that is only true if you have it "Professionally installed".
The vast majority of us are DIY'rs and are fully capable of installing these things but PI has seen fit to give themselves this "out".

This is old and not true,it has been discussed here many times and I have called the company about it and here is the Warranty.

Limited Lifetime Warranty
Our Lifetime Warranty covers only
Progressive Industries workmanship, internal electronics and
parts & materials contained within the unit housing. Any and all damage to the outside of the unit is not covered.
External damage is typically associated with a poor connection between your RV or our EMS/SSP units and a power cord. The Lifetime Warranty
does not cover labor or shipping charges.

Our Lifetime Warranty is exclusive to Progressive Industries and is granted in lieu of all other express or implied
warranties, obligations or liabilities.
This is a non-transferable Lifetime Warranty.It applies only to the original owner and covers only those
products purchased from an authorized dealer, retailer, or seller.
This warranty covers manufacturer
defects in materials and workmanship.
A proof of purchase is required for all warranty claims.
The follow are excluded and not covered by the Lifetime
Warranty and/or void the Lifetime
Warranty.
Improper installation of a hard wired unit
We strongly recommend that a competent electrical
professional perform the installation of hard wired units.
Products installed or used in an application other than an RV

Products operated outside systems compatible and compliant with RV surge protectors.
Products used in a manner inconsistent with the operating instructions
Use of replacement parts or accessories that are non-compliant with Progressive Industries specifications

I installed mine as instructed in the Company Video and the tech I talked to said that it would be covered,I have had no problems except the failure of the remote unit,which they agreed that there were problems with the older units. They sent me a free replacement overnight.

There's was bound to be someone here who will take personally any negative info about something they bought.

It isn't "old" news. I bought mine less than a year ago and I have the warranty IN WRITING to prove my point. What some schmuck says over the phone is worthless. It's what they put in writing that counts. I noticed you edited the part they write about having a pro install it or there's no coverage. What you wrote in red is not what is written in my warranty.

Further more, I never said my display had a problem. I said the display is old looking. When was the last time you saw a modern appliance with only red LED segments like were used in 1970's calculators. So my point there is valid as well.
Then there's the lousy calibration - a clear sign of poor quality.

I'm surprised you would write such a disrespectful post towards another long time senior member. If that's the way you want things to go down, I'll go with it.