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usmcshepherd's avatar
usmcshepherd
Explorer II
Apr 30, 2015

2015 Lance 1172 - Lockout

Ok so I've stumped the dealership so I'll try here....The other day when taking the 1172 off the truck the remote for the camer started acting like the battery was dying. So I brought it home and changed the battery and went back out today to test everything and nothing happened!!! It appears it has to be synced again but the problem is the owners manual is in the camper and all the slides are closed! On top of that no one can tell me where the pairing button is located (I'm praying it's not in the camper somewhere!!!). So does anyone know where the pairing/learning button is to sync the wireless remote on these new 1172s?

16 Replies

  • Bypass the "wireless" feature by plugging in the remote. It uses a single pin wire, similar to how you can plug an ipod into a car stereo. The jack should be right next to the jacks activation swith in the camper. Then you can troubleshoot pairing them up.
  • Years ago, in a campground. We had a Pace Arrow 34ft. A neighbor kid was in our coach and locked the door on his way out. We were having a fire and the kids wanted smores. So my daughter who was 11 at the time couldn't get in. I didn't have a key etc, no windows open. I went up on the roof and took a vent off and lowered my daughter thru the vent. She grabbed the smores and came out. I know it doesn't help you, but it's a great memory for me. My daughter is 22 now and graduates from the university next sat.
    Good luck with your issue, and your camper is awesome.
  • Throwing a child inside might be a possibility if the manual would help...it appears the online manual is still the old type of Atwood controller and not the new one!! Our last two Lances had the activation switch by the door, however on the new 2015s they don't! The new controller doesn't require that step so the above directions won't help any. This controller controls the jacks as well as the slides and there isn't an external port even if I could find a direct connection from camper. I think Ive figured out how to open the slides via manual override so then all I have to do is find the learn button!
  • The dealer should be able to use "dealer tech service" directly with Lance to find out. Or send a small kid in to retrieve the manual.
    Best of luck. Thank you for your service to our great country!
  • We would need to know what kind of jacks it has-- Rieco, Happi, Atwoods, etc. And it usually isn't a 'pairing' button like Bluetooth, it's usually has to have a matching code, which wouldn't have changed.

    Most have an emergency mode that uses a hard wired cord attached to the remote, or a separate wired-only remote. Are you able to access the jack controller?
  • remote manual

    25
    LOADING AND UNLOADING
    The camper is loaded, unloaded with the aid of jacks
    positioned at each corner of the camper. Before
    operating jacks, read this chapter thoroughly.
    MANUAL ACME SCREW JACKS
    To extend or retract a jack, push handle onto drive shaft
    and rotate slightly until drive pin is engaged in handle
    slot. Rotate handle clockwise to raise camper or
    counterclockwise to lower camper. To remove handle,
    reverse above procedure.
    MANUAL BALL SCREW JACKS
    To extend or retract a jack, push handle onto alignment
    tube and depress the release bar with plastic push
    collar. Hold plastic push collar in place with one hand
    and rotate the handle slightly with the other hand until
    the black pin engages at either end of the handle “T”
    slot. Rotate the handle clockwise to raise camper or
    counter clockwise to lower camper.
    To remove the handle, hold the plastic push collar in
    place with one hand and back the handle off with the
    other hand until the black pin is engaged in the middle
    of the handle “T” slot. The release bar should audibly
    and visually spring back into position. To do so the
    handle must be in the vertical position. If a jack is
    supporting the camper, it may be necessary to rotate
    handle clockwise slightly to relieve load on release bar
    before release bar can be disengaged.
    Quick-to-ground feature:
    To extend jack from transport position on truck to
    ground, the base can be dropped quickly to the ground.
    While release bar is disengaged, step down on base to
    drop it to the ground.
    Do not use quick-to-ground feature with handle in
    place.
    NOTE: Quick-to-ground feature may not work freely
    until jack has been used several times due to close
    tolerances built into jack.
    ELECTRIC CAMPER JACKS
    Electric jacks need 12-volt automotive battery power to
    operate. The camper battery must be charged and in
    good condition. If the battery is too low to operate the
    jacks, charge the battery before using jacks. If the
    camper is on the truck, starting the truck’s engine will
    supply power to the jacks as long as the 12-volt
    electrical power cord is connected. If the camper is off
    the truck and battery power is low, a 12-volt electrical
    connector extension (available from your Lance Dealer)
    can be used to connect the camper to the
    truck to power the jacks. If no power is available, use
    the manual override operation noted below.
    Do not use the electric jacks to raise or lower the
    camper using only 120-volt power. The converter’s
    charger will be damaged if the jacks are operated
    with 120-volt power through the 12-volt converter
    without an automotive battery or with a low battery
    installed in the camper.
    23
    26
    Before operating the remote control electric camper
    jacks, be sure to read and understand the operating
    instructions that were provided with your camper
    pertaining to their safe operation.
    The jacks are operated with a hand held remote
    control. To activate the remote, locate the remote
    activation switch, which is located at floor level near
    the entry door. Press the “WAKE” button on the
    activation switch. This will awaken the system and
    the red ACTIVE LED will illuminate.
    The system will automatically deactivate and enter
    sleep mode 10 minutes after the last operation of the
    system.
    When finished, the LED on the activation switch must
    not be lit.
    Activate the remote by pressing the POWER+SELECT
    button located in the upper left of the remote. The
    remote will power up and indicate the green JACKS
    LED.
    The remote will control either JACKS or ACCESSORIES.
    If your camper is equipped with a slideout, the
    remote will operate the slide. When the green LED is
    active, the remote is controlling the JACKS. Pressing
    the POWER+SELECT again will change it over to the
    yellow LED, which operates the slideout.
    When controlling the jacks, the following operations
    are possible.
    • Extension or retraction of an individual jack.
    • Extension or retraction of all 4 jacks.
    • Paired operation – adjacent jacks can be operated
    simultaneously by holding down two jack
    buttons.
    When controlling accessories, only one accessory
    can be powered at a time. Multiple accessory button
    presses are ignored.
    Your remote has been paired to the control unit using
    one of the roving codes available, similar to a garage
    door opener.
    To pair the remote to the control unit:
    • Power the system by pressing the WAKE button
    on the activation switch. The red ACTIVE LED
    should blink 2 flashes with a pause. This indicated
    that the system is in the default shipment
    state, and it has no remote transmitter associated
    with it.
    • Power the remote by pressing the
    POWER+SELECT button. The green LED on
    the transmitter will illuminate. The remote will
    remain powered for 1 minute.
    • Hold down the WAKE button on the activation
    switch for 10 seconds. The system will enter
    LEARN REMOTE mode which is indicated by
    the red ACTIVE LED flashing quickly. In this
    mode, the base receiver will associate itself with
    the next remote that is received.
    • Press any of the jack buttons on the remote.
    The base receiver will see the remote and associate
    itself with it. At this point, the red LED on
    the activation switch should be on solid, and the
    blue LED will indicate detection of the remote
    signal.
    The remote is powered by a 9-volt battery located
    under the removable cover on the back of the
    remote unit. Always have a spare 9-volt battery
    available for your remote. A remote cable is
    provided that will allow operation of the remote if
    the voltage of battery in the remote becomes too
    low to operate the system. Plug the remote cable
    into the side of the remote and the other end into
    the face of the activation switch.
    27
    power relay (receiver) for your remote jacks is
    located on the driver’s side forward most cabinet,
    usually in the cabover step.
    The receiver uses (4) 30 amp ATC fuses that protect
    each of the jack circuits. If any of the jacks do not
    operate while depressing the “All Jacks” button on the
    remote, check the fuses.
    To lift camper: (Extend jacks to ground)
    Press and hold the “ALL JACKS” extend button. All four
    jacks simultaneously extend until they touch the ground.
    Release button.
    The jacks may not run synchronized. This is due to the
    12v source.
    Extend front jacks first. Extend front jacks so camper is
    4" higher in front than in the rear.
    Once the camper front is higher than the rear, press and
    hold the “ALL JACKS” button. Release the button when
    the
    stays higher than the rear
    and is level.
    Use the individual jack buttons to adjust an individual
    jack. Press and hold the extend or retract buttons for
    the individual jacks as needed to keep the front of the
    camper 4" higher than the rear, to prevent overloading
    the front jacks. Keep all corners within 4" of level with
    each other.
    To lower camper:
    Retract rear jacks first so the camper is 4" lower in the
    rear than in the front.
    Once the camper has the rear lower than the front,
    press and hold the “ALL JACKS” button and retract.
    Release the button when the camper is at the desired
    height.
    The base receiver for your remote jacks is located on
    the driver’s side forward most cabinet, usually in the
    cabover step.
    Use the individual jack buttons to adjust an individual
    jack. Keep all corners within 4" of level with each other.
    If the jacks keep running, push the control switch and
    the light will go out. This should shut off the jacks. If
    they continue to run, unplug the jack(s) from their
    exterior plug and contact your Lance service center.
    Note: When operating the jacks with a low 12v
    automobile battery, the “ALL JACKS” extend and
    retract feature may not work. In that case, use the
    individual jack buttons to operate the jacks.
    When operating the jacks by remote control, visually
    inspect all four jacks to insure that they are responding
    properly and that you are following proper lifting or
    lowering camper procedures.
    Do not over-extend or over-retract jacks. The electric
    jack has an internal slip clutch to help prevent damage;
    when clicking sound is heard, release switch.
    Continuing to hold the switch will wear out the slip
    clutch or cause damage to the motor.
    If jacks fail to operate, check these items:
    1. Be certain that the 9v battery in the remote control
    unit is fresh. Keep spare batteries available.
    2. The control switch light located next to the entry
    must be on.
    3. You are within range for the remote to operate.
    4. Adequate 12v battery power is available.
    5. The jack electrical cord is securely plugged into the
    exterior socket.
    6. Hold the remote vertically (keypad facing you) and
    have it between the camper and you.
    7. If other radio frequencies devices are making the
    jacks pause, lift your finger from the button and
    press the button again.
    If the jacks still fail to operate, consult your Lance
    service center for more information and help.
    Manual Override Operation:
    To manually extend or retract jack, unplug the jack from
    the camper. Place the manual override handle into the
    alignment tube and engage the drive pin. Rotate handle
    to raise or lower camper.
    The handle should rotate without excessive force.
    Using excessive force to try and extend or retract the
    jack can cause damage to the internal components of
    the jack.