Forum Discussion
KKELLER14K
Dec 11, 2016Explorer II
I spent 30 years in retail and customer service. Your conundrum is nothing new as the builders of this(these) product(s) have probably had it happen many times and they shrug it off as your fault as the end user, at least it was the winds fault, not their bad design and it is an act of God you cannot foresee this happening and thus making it your fault for not seeing the future. I'm saying the skin of a door costs next to nothing compared to the door itself and a misplaced bumper from the factory does not make it a lemon because there is nothing they have to do but tell it's your bad luck. They do not have to fix anything really. RV warranties are a farce in my opinion. No body can hold them accountable. Obviously this is whack...they should fix it and do something to keep it from happening again, but hey...word gets out and your hard work not just to buy into their product but to tell others why NOT to buy their products will not go unnoticed. Bad decision on their part...The world I come from is the customer is always right, and when they (you) are wrong, (you) still are right...just fix it.
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