Jayco Hybrid Frame Failure
We purchased a 2014 23' Jayco Hybrid trailer back in July and had a major frame failure where the tongue attaches to the longitudinal frames. The unit narrowly escaped scraping the freeway while trave...
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For one reason or another, our situation seems to be nothing but bad. The frame was finally fixed and we are happy about this. It was disturbing for sure to find out that Jayco could have said "sorry", the manual says not to tow with a stiff suspension and so you are on your own. I guess it pays to read all of the fine print in your manual. They do not specify what conditions fit into this small disclaimer so I recommend that if you are towing with anything that is over a 1/2-ton truck, check with your dealer to get confirmation that you are within their coverage conditions.
We picked up our unit and headed out. The first night we stopped and plugged in the utilities we discovered that many of the fresh water system fittings were broken. Our unit sat in the Jayco dealers lot for 5 months through winter. During the winter, temperatures dropped below freezing long enough to do a number on our unit. Again, both Jayco and the service dealer indicated no liability and would not cover any of the damages. I don't understand how anyone can feel that they are being even a little bit good about customer service in our situation. I want to add too that at no time did any of us use any harsh words, profanity or abusive speech toward anyone at Jayco or the service dealer in Dothan Alabama. We are still very confused as to why we have been treated this way. They did make comment about this post. This means that they do read them. This is a good thing. Nothing in any of our writings was not true or in any way stretched from reality. The information presented in these posts represent the actual events and anyone is welcome to verify them as so. I encourage this. These failures have now cost us many thousands of dollars in direct and indirect expenses. Needless to say, we are not feeling part of the Jayco family as the original founder desired us to be. Moving on now...thanks for your support and comments and we hope the best for those out there that have managed to be taken care of well...
We picked up our unit and headed out. The first night we stopped and plugged in the utilities we discovered that many of the fresh water system fittings were broken. Our unit sat in the Jayco dealers lot for 5 months through winter. During the winter, temperatures dropped below freezing long enough to do a number on our unit. Again, both Jayco and the service dealer indicated no liability and would not cover any of the damages. I don't understand how anyone can feel that they are being even a little bit good about customer service in our situation. I want to add too that at no time did any of us use any harsh words, profanity or abusive speech toward anyone at Jayco or the service dealer in Dothan Alabama. We are still very confused as to why we have been treated this way. They did make comment about this post. This means that they do read them. This is a good thing. Nothing in any of our writings was not true or in any way stretched from reality. The information presented in these posts represent the actual events and anyone is welcome to verify them as so. I encourage this. These failures have now cost us many thousands of dollars in direct and indirect expenses. Needless to say, we are not feeling part of the Jayco family as the original founder desired us to be. Moving on now...thanks for your support and comments and we hope the best for those out there that have managed to be taken care of well...
