Keystone Customer Service Fail

cjelliott81 wrote:
I'm not here for advise, or to hear opinions on the legitimacy of my claim.

Was it a new camper or a used camper? It matters because Keystone seems to exclude subsequent owners from factory warranty. Implied warranty may still apply, but "used" RVs are excluded.

Are you asking for advice on how to get Keystone to cover it or are you asking for advice on how to fix it?


Getting Keystone to cover it:
* You need to see what your dealer submitted to Keystone.
* You need the manufacturer of that door to indicate that it was indeed installed upside down (as Keystone can't tell one side from the other)
* Resubmit with directions from the door manufacturer - if they indicate upside down and report back.

In regard to fixing it:
* Replace it with a non-upside down door, installed correctly.
* Assuming you don't want to replace it, I'd caulk that top "drain hole" and drill holes in the bottom. Then I'd water test it.


Keystone doesn't have a good CS reputation. Most consumers, faced with the reality of suing (costs) will cave. I don't know what your damages are here, but my guess is that few lawyers will take it on contingency, so you'll get a "demand letter" at the cost of a few hundred and if you have to litigate, costs will go up from there, usually $200-$300/hr (varies). You may or may not get your legal fees paid.

But before you sue, you need to go through the same steps with the door manufacturer to get it documented as an installation defect.

CW may be under more obligation to fix it if they've tried 3-4 attempts and have indicated "fixed" on any repair orders. They were paid (by Keystone) to do that work..