Keystone Customer Service Fail
BUYER BEWARE! - KEYSTONE WILL NOT STAND BEHIND THEIR PRODUCTS. An improperly installed (upside down) cargo door has caused thousands of dollars in water damage to my camper and despite a diagnosi...
Forum Discussion
I think what you're referring to is called "implied warranty".
Keystone is usually pretty strict about their 12-month policy. They may recognize implied warranty liability here without saying anything.
Keystone doesn't have anyone "hands on" unless they authorized a return-to-factory, which seems to be pretty darn rare.
Without hands on, they're dependent upon the dealer. It sound like your complaint is that the dealer failed to cure the issue (several attempts) and subsequently once you identified the problem Keystone is denying that is at all the root cause or a defect in construction.
In fact, Keystone's usual take is - once they've paid for a repair (like a roof replacement)that any defects in that repair and the warrant-ability of that repair is between you and the dealer.
Personally, I'd be on the dealer. They should eat the cost of fixing it (they've had multiple attempts) and "subsequent" damage to the first repair attempt is perhaps on them.
Regardless, I think your best bet is getting something from Lippert (I think they made the door) indicating that it's installed incorrectly... And if you're lucky "may leak" in writing. See what success you have after that - but you need this documentation.
How much damage do you have?
Keystone is usually pretty strict about their 12-month policy. They may recognize implied warranty liability here without saying anything.
Keystone doesn't have anyone "hands on" unless they authorized a return-to-factory, which seems to be pretty darn rare.
Without hands on, they're dependent upon the dealer. It sound like your complaint is that the dealer failed to cure the issue (several attempts) and subsequently once you identified the problem Keystone is denying that is at all the root cause or a defect in construction.
In fact, Keystone's usual take is - once they've paid for a repair (like a roof replacement)that any defects in that repair and the warrant-ability of that repair is between you and the dealer.
Personally, I'd be on the dealer. They should eat the cost of fixing it (they've had multiple attempts) and "subsequent" damage to the first repair attempt is perhaps on them.
Regardless, I think your best bet is getting something from Lippert (I think they made the door) indicating that it's installed incorrectly... And if you're lucky "may leak" in writing. See what success you have after that - but you need this documentation.
How much damage do you have?
