More Great Customer Service by Torklift
My Fastgun locks kept developing some rust on the "pin end" of the locks. I mentioned it to Torklift and sent them a picture. They sent new locks. Couldn't be happier.
Forum Discussion
- I'm impressed at their CS... and I can count the companies on the fingers of one hand that I say that about. One reason I keep looking at TCs (although one contract job ending prematurely killed my time/budget for a while) is because of good companies like that.
- They definitely set the standard!
- They are so good at customer service, they anticipate my needs before I even contact them. OK, not exactly, because I am not sure what I nee. They are sending me something, and I don't know what it is. I got an email with a tracking number last night.
- For the cost of their equipment, I should hope so. Good for them. Love their tie downs and fastguns.
Gman - I didn't get rusty locks replaced, but I did get a very nice hand written Christmas greeting from Kersten...
