Ram Block Heater and Cord -Missing
My new 2016 Ram 4x4 Cummins 6.7L's manual says about the Block Heater(I am paraphrasing here) Plugging in the truck is REQUIRED at -20.
Then it goes on to say that the cord can be found in the right side of the truck just above the tow hook behind the grill.
Well after a thorough search...no cord. Now this only comes up because I am leaving Tucson for Fairbanks Alaska with my 33 foot trailer tomo. I have been tracking the weather closely and notice some night time temps at -30.
So I called a dealer in Bellingham Wa and asked about this. They told me the cords are not put on the trucks. Every diesel I have ever owned came with a Block heater and a way to plug it in.
So my next call was to Ram Customer service where I got a very nice young man who was very helpful that basically told me from my build list that it wasnt included in the MSRP. ie. you didnt pay for one so you dont get one.
Well I pointed out and read several parts of the owners manual where almost every option is listed as "If Equipped" or "Optional". No such language was present under the Engine Block Heater section. I also told him that this is how you turn a very happy customer, one who says nothing but good things about my truck into a very unhappy one who doesnt.
I asked to speak to a supervisor: He came back on in a minute and told me he had sent an e mail and had approval for FCA to reimburse me for the cost of the Cord which had been quoted to me at a Whopping $83 by the dealer in Bellingham.
Now I appreciated this and thanked him but told him that we would re-visit this if it was discovered that there was no block heater. He agreed, sent me a confirming email and we shall see what happens.
Has any Ram owners out there had this problem? And if so what was the solution?
Keep in mind I bought this truck off the floor at a Dealer in Brookings Oregon last April while I was getting my oil changed in my 2014 Ram. This topic never came up.
I'd like to know others experience with this issue.
Then it goes on to say that the cord can be found in the right side of the truck just above the tow hook behind the grill.
Well after a thorough search...no cord. Now this only comes up because I am leaving Tucson for Fairbanks Alaska with my 33 foot trailer tomo. I have been tracking the weather closely and notice some night time temps at -30.
So I called a dealer in Bellingham Wa and asked about this. They told me the cords are not put on the trucks. Every diesel I have ever owned came with a Block heater and a way to plug it in.
So my next call was to Ram Customer service where I got a very nice young man who was very helpful that basically told me from my build list that it wasnt included in the MSRP. ie. you didnt pay for one so you dont get one.
Well I pointed out and read several parts of the owners manual where almost every option is listed as "If Equipped" or "Optional". No such language was present under the Engine Block Heater section. I also told him that this is how you turn a very happy customer, one who says nothing but good things about my truck into a very unhappy one who doesnt.
I asked to speak to a supervisor: He came back on in a minute and told me he had sent an e mail and had approval for FCA to reimburse me for the cost of the Cord which had been quoted to me at a Whopping $83 by the dealer in Bellingham.
Now I appreciated this and thanked him but told him that we would re-visit this if it was discovered that there was no block heater. He agreed, sent me a confirming email and we shall see what happens.
Has any Ram owners out there had this problem? And if so what was the solution?
Keep in mind I bought this truck off the floor at a Dealer in Brookings Oregon last April while I was getting my oil changed in my 2014 Ram. This topic never came up.
I'd like to know others experience with this issue.
