The problem with dealers and warranty repairs

Lessmore wrote:

brulaz wrote:
Transengineer over at cumminsforum has a great rant about why dealer service departments are problematic:
Transengineer Rant

He is referring specifically to warrantied repairs paid for by RAM.
In summary:

transengineer wrote:
Yes, this is one reason why new vehicles are so expensive. And why dealerships are such profitable businesses. The more they screw up, the more money they make.

Are other manufacturers this bad? Maybe the Tesla model of manufacturer provided warranty repairs is better.

That's quite a jump implying Tesla would somehow be better.
...

I made no such implication. "Maybe" is the term I used. The "somehow" is that with Tesla, the manufacturer, is directly responsible for warranty repairs of their cars. Thus they have more control over how they are done.

With the franchise or dealership model, RAM apparently has little control, and "the more they screw up, the more money they make."

It has nothing to do with Tesla per se :R , but is all about how best to handle warranty repairs.

Whether the other manufacturers have such loose control over their dealers is another question. And maybe RAM could step up and improve how their dealers handle this.

What bugs me is that such sloppy repair work under warranty will prolly translate to sloppy repair work out of warranty. And if your local RAM dealer is all that's available to you, you are screwed.

I've been luck that my Ram has not needed any repairs, but it does currently have outstanding recalls awaiting parts. This was my biggest hesitation going to Ram since both GM and Ford have a much larger dealer network and I had very good experiences with the local Ford service.

brulaz wrote:
Transengineer over at cumminsforum has a great rant about why dealer service departments are problematic:
Transengineer Rant

He is referring specifically to warrantied repairs paid for by RAM.
In summary:

transengineer wrote:
Yes, this is one reason why new vehicles are so expensive. And why dealerships are such profitable businesses. The more they screw up, the more money they make.

Are other manufacturers this bad? Maybe the Tesla model of manufacturer provided warranty repairs is better.

That's quite a jump implying Tesla would somehow be better.

Back to the subject at hand. Another factor in proper repairs...is it also depends on how repairs to the vehicle are done, by the mechanic in question. If he's sloppy, not thorough, not skilled, etc...then chances are the repair is going to reflect this state of affairs.

The other thing is a good mechanic may be working at one garage one day and another garage the next day.

Any repair is only going to be as good as the guy who does the repair. Of course if the company employing the worker, is looking for short cuts that affect the quality of the repair, then it doesn't matter how good the mechanic is.

Case in point

My ''Ram'' just went in for racalls, inspection, tire ballance and a leaking rear pinion seal.

Upon my drive home Tuesday night the rear started howling/growling and vibrating under de acceleration. Now my truck is back in the shop awaiting for either (A) new pinion bearings (B) full rear rebuild or (C) whole new rear.

Why did this happen...I will never know. No fluid? Never torqued pinion nut properly? damaged pinion bearing getting companion flange off? underlying damage that caused the pinion seal to leak in the first place? I will never know.

What I do know is it wasnt an issue before and I was even hesitant to let them replace the seal in the first place. Now look what you done did...