Unfortunate report on new Ram
From an earlier thread we ordered and got our brand new Ram 3500 6.4 on August 23. We were in the process of putting 500 miles on her so we could change the rear differential fluid to take her on our first trip. On September 5 she started idling very rough and the check engine light came on. My code reader indicated a misfire on cylinder 7. We took her in to have them look at it and perform whatever warranty work was necessary.
After having her for about 3 or 4 days they decided it was bad gas since the plugs in cylinder 7 were completely fouled so it is not a warranty item. Perfectly understandable. They emptied the 30 gallons that I just bought and cleaned out the tank. They said the gas looked terrible. It was purchased from Quik Trip so we got the form to fill out since their gas is guaranteed hoping for reimbursement. It still kept misfiring with their “known good gas.” Emptied the tank and cleaned the fuel rails two more times. Still misfiring. I’m on the hook for about $700 now. After having the truck for two weeks and looking again at new “known good gas” gas from a new container they concluded it was not the gas.
They now say it is an engine issue so it’s back to warranty work and no charge to me. Their first thought was that it might be the camshaft with a bad #7 lobe. They pulled the cam out and all specs were good. They then looked at the cylinder head and valves. One of the valves had a nick in it and was slightly bent. They feel this is the issue. The team leader wants an entirely new cylinder head (and so do I but I would really prefer a whole new engine!) and not just new parts to rebuild it. I should hear back today to see what FCA’s answer will be.
I had to cancel our first trip with her. We should have left this morning. They’ve had her longer than we have and we’re about to go pay sales tax on a truck we don’t have. This is so disappointing.
After having her for about 3 or 4 days they decided it was bad gas since the plugs in cylinder 7 were completely fouled so it is not a warranty item. Perfectly understandable. They emptied the 30 gallons that I just bought and cleaned out the tank. They said the gas looked terrible. It was purchased from Quik Trip so we got the form to fill out since their gas is guaranteed hoping for reimbursement. It still kept misfiring with their “known good gas.” Emptied the tank and cleaned the fuel rails two more times. Still misfiring. I’m on the hook for about $700 now. After having the truck for two weeks and looking again at new “known good gas” gas from a new container they concluded it was not the gas.
They now say it is an engine issue so it’s back to warranty work and no charge to me. Their first thought was that it might be the camshaft with a bad #7 lobe. They pulled the cam out and all specs were good. They then looked at the cylinder head and valves. One of the valves had a nick in it and was slightly bent. They feel this is the issue. The team leader wants an entirely new cylinder head (and so do I but I would really prefer a whole new engine!) and not just new parts to rebuild it. I should hear back today to see what FCA’s answer will be.
I had to cancel our first trip with her. We should have left this morning. They’ve had her longer than we have and we’re about to go pay sales tax on a truck we don’t have. This is so disappointing.
