Warranty issue. In need of advice please.

Galvanizd wrote:
Gee, ask a question and get an English lesson to boot. I would have preferred an opinion, answer..........or no response. Wow.

I agree about checking to make sure the "fix" was done correctly.

I would work with your dealer and submit a claim with all receipts related and ask for reimbursement. Ask for what's reasonable. Pain and suffering may not include a dollar figure but it might be good towards some concessions in the parts and service departments in the form of discounts. If you find you aren't getting much attention there, most manufactures have a customer service. A letter detailing your experiences followed up by a phone call and finding a sympathetic ear . Reasonable requests towards customer service are hard to ignore. A lot of those manufactures have people that read these forums and they know we talk to a bunch of other RV. People who are planning on buying in the near future (like.......me)

By the way what is the name of this manufacture?

My TT is a Minnie 2451bhs by Winnebago.

The dealer, Pleasureland RV of Ramsey, Minnesota has been both good and bad to deal with. Pleasureland has many stores. I live a 3 hour drive from the store where I purchased the TT. I attempted to bring it a closer location but was denied because that store didn't want to deal with the probable frame issues. Communication with the dealer has been slow at times, and as stated earlier the service manager has given me phone numbers to the manufacturers and suggested I call them.

I did make contact with Winnebago customer service. While the person I talked to was very polite, she reiterated the dealer should be taking care of all my needs. I was also told the frame and axles warranty was a separate warranty through the manufacturer, Lippert Components. In my second email to Winnebago I relayed the facts and some of the frustration my family endured during our trip. Winnebago's response was a polite email stating Lippert would have to take care of it and had a SPAM heading on top of them email. I'm guessing the customer service person marked my email account as spam to prevent further contact.

We really do like this camper. The styling and quality of the trailer have really impressed us, with exception of the frame.

Our family trip from Minnesota to the Grand Canyon is already in the planning for next summer. I hope I won't have to budget tires and map out tire shops on the route.