Warranty work refused
Life’s little experiences can bring sadness or joy. I had one yesterday that ended on a happy note – at least I hope it did and will be in the future. It’s regarding the warranty service on my new (...
Forum Discussion
Mote wrote:troll3193 wrote:
call me crazy, but they seemed to have " lost a potential customer."
when you traveled 700 miles away to another dealer to buy something you could have bough locally..
Not justifying their decision,but understand it...
Bryan
I have to respectfully disagree. They get paid from Lance to do warranty work on "Lance" campers not just campers they sell. Most dealers are more than happy to do warranty work for this reason and if you are there hanging out while your work is being done you're bound to wonder around their store and buy more stuff.
They do not get paid full rate or even at all if repair is not approved by Lance. All warranty claims are not approved . Approval is not automatic and subject to Lance's discretion.
Furthermore there are parts to be returned paperwork to fill out and up to a 60 day payment window.
Dealers are willing to endure this for units they sold however for units they did not sell, that have local owners many dealers do not feel obliged to play the warranty game. It is a loosing proposition for them
