Warranty work refused
Life’s little experiences can bring sadness or joy. I had one yesterday that ended on a happy note – at least I hope it did and will be in the future. It’s regarding the warranty service on my new (...
Forum Discussion
Lantley wrote:
Dealers are willing to endure this for units they sold however for units they did not sell, that have local owners many dealers do not feel obliged to play the warranty game. It is a loosing proposition for them
Why does it make any difference if it's a unit they sold? They already have the money from that purchase.
Answer: They hope to get repeat business or referrals from the buyer in the future.
So why wouldn't they consider an owner who didn't happen to buy from them any less likely to buy from them next time, especially if they can make them happy with service in the meantime? Not to mention any of this "future" buyer's family & friends. It sounds like this dealer doesn't need the business.
