Forum Discussion
2_Retired
May 29, 2019Explorer
Our only complaint about CW (in Myrtle Beach - the newer one, not the one on 501) is the length of time the service department takes to do even a simple repair. We lived in the area for over a decade, and several times needed to seek their help for a problem. Nice enough people, and we knew when not to go (peak tourist times, of course) but it ALWAYS took much longer than we were told for repairs to be made. "Parts haven't arrived", "you're next on the list", "call back tomorrow, it should be ready". Simple things too! They either don't run the department very well, desperately need more employees, or don't care! Think it's all three. Have often had to return to 'fix the fix' on several occasions. Have had much better results using the service department of the original CW on 501. Think the new one is far too into sales, far less into service.
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