Forum Discussion

rseymour21's avatar
rseymour21
Explorer
May 18, 2014

Customer Service

Recently I purchased a 5th tailgate on craigslist but the seller had lost the keys. Thought, no problem, take the gate to the locksmith. Well that ended up being a waste of time, he was unable to make a key. The tailgate is Stromberg Carlson, 3500 series no longer manufactured. Called them just to see if they could help me find a key. They found one, took down my address and will put it in the mail.

What a pleasant surprise. Just wanted to share!
  • Turbo_Diesel_Du's avatar
    Turbo_Diesel_Du
    Explorer
    May 18, 2014
    Bought a new 2013 Hyundai last year. Lost the remote and bought one off Ebay for $45.00 versus $245 from dealer + $50.00 to program. Had it flashed for $17.00 as dealer couldn't flash it. Am going to try and have it programmed tomorrow at dealer for $50.00. Obscene prices after spending all that $$$ for the hybrid model. Electronics really suck at times. JMHO
  • Campinfan's avatar
    Campinfan
    Explorer III
    May 18, 2014
    I think it is great to pass along information about good customer service. So often we only hear the bad stuff. It is also nice to know so that when a future purchase is made, we can remember who supplied good service. These are the type of companies I want to buy from.
  • Allworth's avatar
    Allworth
    Explorer II
    May 18, 2014
    Over the years I have had to call Stromberg a couple of times for various problems and have always received excellent assistance.

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