warramty work on new 5th wheel

That is a question to address to the manufacturer, but even if they say yes be prepared for a dealer where you did not purchase to put you at the end of the line for service. He will take care of his own customers first and I do not blame him.

Contact your warranty rep for Columbus and discuss with them. You may have the best luck taking it to a dealer who handles Forest River products, but not the Palomino line.

What type of issues are you having? For items such as fridge, a/c unit, awning, furnace, water heater, toilet, etc. you can take it to most RV repair centers rather than to a dealer. Those items are covered under their own manufactures warranty such as Dometic or Norcold rather than the RV's manufacture. Thus, you do not have to take it to a dealer. Most RV shops will handle component warranties.

You still have to go to a dealer for service on the trailer itself, walls, roof, plumbing, slides etc.

Who is your dealer? As I also live in Michigan, might be able to give you a reference to a better one, if I knew where you live and who you went to.

I'm lucky that I have a repair shop less than 10 minutes away from me. I notice that they had a sign in the window that they were authorized warranty repair service for Keystone. When I asked about my Evergreen they said they would try any brand once. They told me they wouldn't handle a particular brand (I don't remember what it was now) because they had trouble getting paid. After a couple of warranty issues on my trailer, they are still doing Evergreen work. They don't sell rvs there, so it dose not matter to them where the rv was purchased.

Winged One wrote:
Who is your dealer? As I also live in Michigan, might be able to give you a reference to a better one, if I knew where you live and who you went to.

I bought it in Muskegon don't want to name dealer YET

mileshuff wrote:
What type of issues are you having? For items such as fridge, a/c unit, awning, furnace, water heater, toilet, etc. you can take it to most RV repair centers rather than to a dealer. Those items are covered under their own manufactures warranty such as Dometic or Norcold rather than the RV's manufacture. Thus, you do not have to take it to a dealer. Most RV shops will handle component warranties.

You still have to go to a dealer for service on the trailer itself, walls, roof, plumbing, slides etc.

bathroom slide out won't stay retracted at top and bath & kitchen sink drain in same tank drain broke so it leaks everywhere


7

A factory dealer, that you didn't buy from, may well take your unit and do warranty work but they may put you on the back burner and first "fix" their customers units who bought from them.

spanky69 wrote:

bathroom slide out won't stay retracted at top and bath & kitchen sink drain in same tank drain broke so it leaks everywhere
7

What we did for the problems we had with our Coachmen, was to go back to the factory direct. For us it was just about the same miles to our dealer (in Muskegon), as it was to the factory.

The factory could get it in faster and do it more quickly, and I felt more confident they would do it right, so it was a no brainer for us. It turned out to be an excellent choice for us.

If they have a repair facility at the factory, contact them directly. My guess is, you will get the best service that way.

Dennis M M wrote:
That is a question to address to the manufacturer, but even if they say yes be prepared for a dealer where you did not purchase to put you at the end of the line for service. He will take care of his own customers first and I do not blame him.

I'm curious, would you blame a Volvo dealer for putting you at the end of the service line if your TV needed service while in the middle of a trip?

Lyle