I just want to acknowledge San Diego RV Center for their great customer service. So many times people post about negative experiences with a dealers or repair shops, but not when someone does something good. So I feel when a shop does a great job, they need to be acknowledged.
Several years ago I ran out of talent and banged up my right rear storage door & compartment. San Diego RV Center did all the repair work and between them and Allstate Insurance, everything was as easy as can be. Now fast forward to this last week. I was trying to close this same compartment door and I noticed the door was flexing, and the inner aluminum door frame looked to be broken at a corner joint. I assumed it was broke at a weld.
So I took the RV up to San Diego RV Center and showed them the broken door. They looked it up in the history and confirmed when they replaced the door, they ordered it directly from Fleetwood, who intern subcontracts their parts to 3rd party vendors. At this point we all know Fleetwood is not going to warranty or stand behind a door that was purchased several years ago. So now Iโm thinking Iโm out of luck!
So San Diego RV Center took the door completely apart and found that Fleetwoodโs manufacture did not weld the internal aluminum frame. They use some sort of body glue and two sided automotive body tape to hold the whole door together. San Diego RV said they have seen this before and this is one reason why they now build all their doors & panels in-house. What they did to fix mine, was to make brackets to mount in each corner of the internal door frame, like corner gussets. These brackets will not only hold the door together, but make it much stronger. Then they installed the inner panel skin and used a better body glue, which also reinforces the doors strength.
Now here is what makes San Diego RV Center so great! Two days after I dropped the RV off I was called and told it was ready. When it came time to pay for the repair, they stood behind their previous work and we split the labor to fix the door. No charge for the parts they made, just half of the labor time to fix it. Seriously who does this? Well we know San Diego RV Center does!
So once again I suggest anyone who needs RV service, consider calling San Diego RV Center and give them a shot. I hope you will be as pleased with their great customer service as I am.
San Diego RV Center
