JALLEN4 wrote:
A dealership can always hang up the phone or quit emailing back when they become uncomfortable. On the other hand, letting a customer pick up real cash and walk out the door is a mortal sin!
This the the true situation! I was a farm equipment saleman for 20 years and very successful with many long time, repeat customers. It is all talk, until the checkbook or pen is brought out. Before that point, I have walked and prospective customers have walked.
One illustration of the above quote that I remember to this day was when I was negotiating with a prospective customer over a piece of equipment. We had a spread between his offer and my negotiated bottom price. We both stopped talking and stood there awhile. He then pulled out his checkbook, wrote a check and put it on the hood of my pickup. He said that is what he was willing to pay. It was somewhere between our previous numbers. I looked at it, thought a little bit, picked up check and told him "Check is mine, that is yours."
We were both satisfied and had a long tern relationship.