Nexus RV - honest mistake or something else? (updated 1/21)
This story is evolving so i'm going to update it as it goes...
We purchased what we thought was a 2015 Nexus Phantom 28p. We have been very happy with it. Great RV. Well we are upgrading and comes time to trade her in. Got a good trade value. Going through the paperwork and we come to find out that the title says 2014. Every sales contract and document we signed at Nexus says 2015. We go to the DMV to get the MSO and we are shocked to find out it said 2014. Now here is the kicker. The sales contract Nexus sent to our DMV had 2015 scratched out everywhere and replaced with 2014.
At this point we are trying to contact Nexus and looking for an explanation. Its about a $5000 trade value difference between a 2015 and 2014.
We are kinda speechless right now. To be continued....
Update 1/21 -
Most of the Nexus folks are down in Florida for an RV show so difficult to really get anyone. The one person we spoke to in finance said he would try to get the MSO for us. Havent heard back from him as of yet. We will try to get hold of Dave Middleton on Monday.
To answer some questions posted -
The Nexus was bought new direct from them. All paperwork that we signed when we went there to pick it up says 2015.
When we registered it after we got back, it was registered as a 2014. We assumed that was because the VIN corresponded to a chassis built in 2014. We didnt think that the registration of it corresponded to the model year. We didnt think it was a big deal because like ron.dittmer experienced, we always thought of it as a 2015 model, not 2014 chassis.
Captain, we really liked our Nexus and had nothing but good things from them till now. Was it a DMV mistake? We dont think it was because the sales contract that was mailed to our DMV had the 2015 model year crossed out and replaced with 2014. We were never notified of this and we have all the paperwork to document this. So I would like to believe it was an honest mistake, however it is difficult for us to believe so at this time.
Hopefully Monday we can get some answers and resolve this amicably.
For the record we have no intentions of hiring a lawyer or suing or anything of that sort. Just not worth the pain and time expense of it. We would just appreciate an honest explanation of what happened and we are going to chalk it up as a learning experience. Yes we are going to eat the difference in trade value.
We purchased what we thought was a 2015 Nexus Phantom 28p. We have been very happy with it. Great RV. Well we are upgrading and comes time to trade her in. Got a good trade value. Going through the paperwork and we come to find out that the title says 2014. Every sales contract and document we signed at Nexus says 2015. We go to the DMV to get the MSO and we are shocked to find out it said 2014. Now here is the kicker. The sales contract Nexus sent to our DMV had 2015 scratched out everywhere and replaced with 2014.
At this point we are trying to contact Nexus and looking for an explanation. Its about a $5000 trade value difference between a 2015 and 2014.
We are kinda speechless right now. To be continued....
Update 1/21 -
Most of the Nexus folks are down in Florida for an RV show so difficult to really get anyone. The one person we spoke to in finance said he would try to get the MSO for us. Havent heard back from him as of yet. We will try to get hold of Dave Middleton on Monday.
To answer some questions posted -
The Nexus was bought new direct from them. All paperwork that we signed when we went there to pick it up says 2015.
When we registered it after we got back, it was registered as a 2014. We assumed that was because the VIN corresponded to a chassis built in 2014. We didnt think that the registration of it corresponded to the model year. We didnt think it was a big deal because like ron.dittmer experienced, we always thought of it as a 2015 model, not 2014 chassis.
Captain, we really liked our Nexus and had nothing but good things from them till now. Was it a DMV mistake? We dont think it was because the sales contract that was mailed to our DMV had the 2015 model year crossed out and replaced with 2014. We were never notified of this and we have all the paperwork to document this. So I would like to believe it was an honest mistake, however it is difficult for us to believe so at this time.
Hopefully Monday we can get some answers and resolve this amicably.
For the record we have no intentions of hiring a lawyer or suing or anything of that sort. Just not worth the pain and time expense of it. We would just appreciate an honest explanation of what happened and we are going to chalk it up as a learning experience. Yes we are going to eat the difference in trade value.
